Call Center Sales Performance Supervisor

Call Center Sales Performance Supervisor

Join the leader in brain and mental health. At Amen Clinics Inc./Mindworks Innovations Inc. our vision is bold: to be known as the best brain and mental health company in the world. Every member of our team plays a vital role in making that vision a realitydelivering exceptional care, advancing innovation, and changing lives every day.

At Amen Clinics, Inc/Mindworks Innovations Inc. we're proud to be an Employee Stock Ownership Plan (ESOP) company. That means every employee is also an ownersharing in the success and growth of the organization. As part of our team, you won't just be contributing to our missionyou'll be building long-term value for yourself and your future. Ownership isn't just a benefit here; it's a mindset we bring to everything we do.

The Call Center Sales Performance Supervisor is responsible for the performance, productivity, and revenue outcomes of their assigned team. This role owns team-level KPIs and drives consistent achievement of defined performance standards through data-driven leadership, consultative sales expertise, and structured performance management.

The Supervisor actively monitors performance trends, identifies risks and opportunities early, and implements targeted coaching, operational improvements, and corrective actions to optimize results. This position requires deep expertise in consultative sales methodology, strong analytical decision-making, and the ability to build and sustain a high-performance sales culture grounded in measurable outcomes. Supervisors are accountable for both strong and underperforming outcomes within their team.

Essential duties and responsibilities include:

• Performance ownership & KPI accountability
• Coaching & skill development
• Operational discipline
• Recruitment & talent decisions
• Strategic contribution

Qualifications include:

• Proven experience managing performance through KPI dashboards and structured coaching frameworks.
• Demonstrated success improving team conversion metrics in a call center or sales environment.
• Ability to interpret performance data and translate insights into targeted, actionable interventions.
• Comfortable making performance-based personnel decisions when warranted.

Cultural expectation:

The Supervisor's primary responsibility is to build a high-performing team grounded in measurable outcomes. Engagement initiatives and morale-building efforts support performance but do not replace accountability.

Why join us?

At Amen Clinics, we are changing the way mental health care is delivered. Our work impacts patients and families across the country and our care center is often their first experience with our brand.

As an ESOP organization, every employee shares in the success of the company. When we grow, you grow.

We are looking for leaders who want more than a supervisory title. This role requires someone who values data, accountability, and measurable impact and who is energized by building strong teams that deliver real results.

If you are driven by performance, inspired by purpose, and ready to lead with clarity and conviction, we want to meet you.

Physical demands:

• Frequent sitting for extended periods of time
• Frequent typing and viewing of the computer screen.
• Frequent use of hands and fingers with machines, such as computers, copiers, fax machines, scanners, and telephone
• Frequent hearing, listening, and speaking by telephone and in person.
• Occasionally required to stand, walk, reach with hands and arms, stoop, or bend

Work environment:

• Work indoors in a temperature-controlled environment.
• The noise level is usually moderate.