Call Center Scheduler

Job Title:

Call Center Scheduler

Location (city, state):

Boardman, OH

Industry:

Healthcare / Medical Scheduling

Pay:

$16.50 – $19.00 per hour (based on experience)

Hours:

Full-time, Monday–Friday, 7:30AM–4:00PM (start time flexible between 7:30–8:30AM)

About Our Client:

Addison Group is actively recruiting on behalf of our client for multiple Call Center Scheduler positions. This opportunity is a result of continued growth and offers a long-term, full-time role within a professional and patient-centered organization. The company fosters a supportive, family-oriented culture and is committed to providing high-quality care and service.

Job Description:

This position will be responsible for scheduling physician appointments, handling patient inquiries, verifying insurance, and supporting overall call center functions. As the first point of contact for patients, the ideal candidate will deliver excellent customer service while maintaining accuracy and professionalism in a high-volume environment.

Key Responsibilities:

• Answer inbound and make outbound calls to schedule patient appointments.
• Collect, input, and verify patient demographics and insurance information using EMR systems.
• Provide estimates for self-pay patients and document appropriately.
• Route calls and messages to appropriate departments and personnel.
• Maintain compliance with organizational and regulatory procedures.
• Support the day-to-day operations of a busy call center environment.

Qualifications:

• Minimum 2 years of experience in a call center or healthcare scheduling environment.
• Familiarity with EMR systems (Meditech preferred).
• Comfortable working with Excel and reporting tools; Cisco contact center software is a plus.
• Strong communication, attention to detail, and customer service skills.
• Dependable, team-oriented, and able to work independently in a fast-paced setting.

Additional Details:

• Onsite position with minimal possibility of remote work (not actively promoted)
• Immediate need with a target start date of July 28
• Robust training provided upon hire
• Free parking available; public transit accessible
• Business casual dress code; scrubs permitted

Perks:

• Health insurance begins the first of the month following hire
• 401(k) with 3% employer match
• PTO accrual starts Day 1 (eligible to use after 90 days)
• Up to 15 PTO days and 7 paid holidays in first year
• Onsite café, coffee bar, and gym
• Team events, giveaways, and family-friendly atmosphere

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 004-008