Call Center Scheduler FPP

MAIN FUNCTION: Promptly and professionally answers telephone calls.

• Updates patient demographic information and enter into electronic record.
• Creates new patient records as needed.
• Conduct insurance information verification and eligibility checks.
• Schedules patient appointments according to established office protocols and triage guidelines.
• Communicate with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources.
• Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed.
• Participates in population health outreach campaigns and helps to schedule as needed
• Perform other duties as assigned by supervisor or manager

EDUCATION: High school diploma or GED. Graduation from medical office or medical administration program preferred. Must have knowledge of medical terminology and medical insurance requirements.

EXPERIENCE:Must have a minimum of 1 year experience working in medical office environment. Must have experience working with electronic health records. Must possess strong customer service skills and must be able to multi-task.

EOE/Minorities/Females/Vet/Disabled