Call Center Specialist (Banking)
Location: Alpharetta, GA 30022 – This position is onsite
Pay: $20.00 per hour
$23.00 per hour with (2)+ years of banking call center/compliance
Type: Direct hire
Schedule: Must be open department hours
M-F, 8:00 AM to 8:00 PM EST and Saturdays 8:00 AM to 5:00 PM EST
Typically, rotating Saturdays (every other week)
Training schedule will also rotate
Career outlook: Benefits after 30 days, including health, 401k matching, pet insurance, special perks and discounts.
Job description:
- Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance inquiries, account requests, troubleshooting issues, and more complex concerns while delivering a high-quality service experience
- Provide accurate information about bank products and services, resolve complaints, and process requests (e.g., transfers, stop payments, address changes) in compliance with bank policies and procedures
- Navigate efficiently across multiple screens and 10+ systems to research issues, determine solutions, and either resolve or escalate customer needs appropriately
- Adapt to a fast-paced, constantly evolving environment with frequent updates to systems, processes, and procedures—this is not a simple in-and-out role and requires staying sharp and engaged
- Demonstrate strong problem-solving and communication skills without relying on scripts, while meeting individual and team KPIs that are heavily focused on customer service and resolution
Nice to have:
- Banking call center experience strongly preferred (2+) years
- Bilingual: Spanish/English
Requirements:
- Must have (1) year of call center experience
- Must be open to department hours and Saturdays
- Must be tech savvy- this is not an easy role!
- High school diploma or equivalent
- Background check required
- MVR (motor vehicle) check required
- Employment Verification