Must have skills:
Must have 2-3 years of customer service or call center experience
Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus
Job Summary
Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans.
NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company.
Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation.
Answers in bound calls (no selling)
Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans
Educates participants about their retirement account and features
Data Entry and other administrative tasks
Facilitates problem resolution and document processing