Call Center Specialist

Call Center SpecialistOur client is seeking a Call Center Specialist to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.Required Education:High school diploma or equivalentRequired Experience:2 years solid call center experience is required to be considered2 years of admin experience with some call center experience can be consideredMust have a stable work historyAbility to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPointDesired Skills/Experience:Previous call center and collections experiencePrevious experience handling inbound and outbound callsHandling calls while updating records simultaneously.2+ years of admin experience with some call center experience can be considered.BilingualRequired Soft Skills:Good verbal and written communication skillsGood decision-making and problem-solving skillsGood time management/organizational skillsAbility to work in a team environmentAbility to work flexible schedule, including overtime as neededCall Center Specialist Essential Duties and Responsibilities:Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises keptPlace or receive calls in priority order as established by managementNegotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to payNavigate and interpret various screens and relay information to clients accurately and professionallyDocument all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entriesCommunicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicableOrder updated credit bureau report or initiate skip tracing process in accordance with established standardsCommunicate regularly with collections supervisor on status of problem accounts in accordance with established standardsInitiate extensions on accounts based upon written policy guidelinesEnsure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection proceduresEnsure that appropriate letters are sent to debtorsProcess customers' payments through electronic draft, if applicableProcess account maintenance transactions according to established guidelines**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**