Call Center Staff

ITCON Services

Vienna, VA

JOB DETAILS
SKILLS
Call Centers, Communication Skills, Data Collection, English Language, Hospital, Problem Solving Skills, Spanish Language, Telephone Skills, Time Management, United States Citizen
LOCATION
Vienna, VA
POSTED
30+ days ago
ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.
  • US Citizenship REQUIRED
  • A minimum of one year of experience in a medical/hospital call center
  • A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
  • Fluent in English and/or Spanish, both oral and written
  • Ability to handle inquiries and requests in a courteous and professional manner
  • Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
  • Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
  • Ability to communicate information clearly, accurately, and completely
  • Ability to record all pertinent information accurately and efficiently
  • Ability to handle crisis and abusive calls in a professional and effective manner
  • Ability to control the pace and flow of the inquiry/request and manage call time effectively
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.

About the Company

I

ITCON Services

Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations.  We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.

As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers’ dynamic needs.  We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.

At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2008
WEBSITE
https://itcon-inc.com/