Call Center Management, Call Monitoring, Call Volume, Corporate Policies, Customer Support/Service, On Call, Resolve Customer Issues, Systems Maintenance
LOCATION
Boston, Massachusetts
POSTED
30+ days ago
Supervises and coordinates activities of employees providing customer service by performing the following duties:
• Maintains call distribution system.
• Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.