Supervises and coordinates activities of employees providing customer service by performing the following duties:
• Maintains call distribution system.
• Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.
Numbers & Facts
Location
Boston, Massachusetts
Skills
Call Center Managementunmatched
Call Monitoringunmatched
Call Volumeunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
On Callunmatched
Resolve Customer Issuesunmatched
Systems Maintenanceunmatched
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