Administrative Skills, Calendar Management, Call Centers, Communication Skills, Community Health, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Establish Priorities, Hazardous Materials/Substances, Healthcare, Heavy Lifting, High School Diploma, Infectious Diseases, Insurance, Leadership, Medical Records, Multitasking, Office Equipment, Performance Management, Physical Demands, Presentation/Verbal Skills, Standards of Care, Telephone Skills, Time Management, Typing, Writing Skills
Call Center Technician
Community Health Improvement Center - Decatur, IL
Overview
Salary Range $15.00 - $20.00 Hourly Position Type Full Time Job Shift Day Shift Education Level High School Category Admin - Clerical
Description
Job Summary:
The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages and tasking appropriately, scheduling appointments and gathering required information in preparation for the patient's on-site appointment
Supervisory Responsibilities:
Qualifications
Duties/Responsibilities:
- Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.
- Responds to inquiries regarding appointments, referrals, refills, etc.
- Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.
- Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.
- Strives to resolve caller's inquiries in a single interaction.
- Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.
- Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.
- Provides feedback and collaborates with colleagues and leadership to improve departmental performance.
- Completes all annual mandatory requirements and conditions of employment.
- Performs all other related duties as assigned
Competencies:
- Ability to maintain confidentiality
- Ability to relate to persons of various economic levels and cultures
- Average to above average level of interest in working with people and data
- Cooperative attitude, with the ability to be assertive when needed
- Proficiency in use of telephone system, computer, and basic office equipment
- Superior listening, verbal, and written communication skills
- Excellent data entry and typing skills
- Knowledge of customer service practices and principles
- Ability to handle the stressful situation appropriately
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Education and Experience:
- High School Diploma or equivalent
- One to two years' experience in health care setting preferred
Physical Requirements:
- Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
- Moderate physical exertion including walking, standing bending, reaching and carrying moderately heavy loads (up to 10lbs)
- Ability to sit for extended periods of time
Pleasant speaking voice