Parker and Sons is looking for a Call Center Training Lead. This person will be responsible for providing support to the training and development of new or existing call takers in the Parker & Sons Call Center. This role involves coordinating training programs, managing training materials, and assisting in the overall execution of learning initiatives.
Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 50 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)
Whats in it for me?
Minimum Qualifications:
Required Knowledge, Abilities, and Skills:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
Parker & Sons designs, installs and services heating, cooling, plumbing, air quality and electrical products to provide a healthy, comfortable and convenient life for our customers.
Our associates are proud to work for a locally owned and operated company with a history of reliability and performance.
To maintain our high standards, we require an exceptional group of people who have the desire to contribute their talents and abilities and seek out opportunities to advance their expertise to forward the company’s innovation. As an employer, Parker & Sons supports goals, embraces new ideas, rewards success, and opens up career paths as far-reaching as your talent and motivation will take you.
Our mission is to provide a work environment where the long-term career growth and success of our team members are fostered.
Flexibility to work in a network of companies throughout the Parker & Sons community provides team members with the ability to advance and grow. We use FIRST:
Information and training are provided to all team members, enabling them to perform their jobs, and challenging them to achieve the highest standards.
Responsibility is placed upon team members to make Parker & Sons’ service experience superior to the industry benchmark.
Success of our team members is recognized and fostered in the corporate culture maintained at Parker & Sons.
Talent and diversification are cultivated throughout the organization, allowing the Parker & Sons philosophy to take on a special meaning.
As an employer, Parker & Sons supports goals, embraces ideas, rewards success and opens up career paths as far-reaching as your talent and motivation will take you.
Do you have the drive and dedication to help carry out the Parker & Sons mission to “Build long-lasting relationships with our customers and team members”?
If so, we’re waiting to hear from you!