Call Centre Representative # 26-14929

US Tech Solutions, Inc.

Columbia, SC

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JOB DETAILS

SALARY

$23.47–$23.47 Per Hour

SKILLS

Business Skills, Call Centers, Claims Processing, Computer Systems, Customer Support/Service, Mathematics, Microsoft Office, Operational Strategy, Operations Management, Performance Tuning/Optimization, Resolve Customer Issues, Scripting (Scripting Languages), Staff Development, System Operations

LOCATION

Columbia, SC

POSTED

3 days ago

Duration: 3+ Months Possible Contract

Job Description:
Functions as work leader for customer service units. Assists with escalated and complex issues. Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.

Responsibilities:
Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.
Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work.
Assists with the development and direction of staff to achieve and maintain optimum levels of performance.

Skills:
Required Skills and Abilities: - Proficient spelling, punctuation, grammar, and basic business math. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Tools: Experience with Microsoft Office .

Education:

Required Education Level and Degree Type: Associate Degree or 2 years job related work experience or customer service experience
Required Work Experience: - 1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

IND01

About the Company

US Tech Solutions, Inc.

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