Job Description
Job Title: Call Centre Representative / Customer Service / CSR
Duration: Duration
Pay Rate: $18.00/hr. on w2 without benefits
Schedule: 40hrs/week, Monday thru Friday (8 am to 5 pm)
Responsibilities:
- Review, analyze, and index tax-related documents, forms, and records .
- Assign appropriate indexing codes and metadata to ensure accurate classification and retrieval of documents.
- Maintain and update digital and physical filing systems to enhance document accessibility.
- Collaborate with other departments to verify document accuracy and completeness.
- Conduct quality control checks to ensure data integrity and compliance with privacy and security regulations.
- Utilize software tools and databases for indexing and record management.
- Assist in the preparation of reports and documentation related to indexing activities.
- Adhere to confidentiality policies and handle sensitive information with discretion.
Qualifications:
- Experience with high volume calls.
- Call center experience.
- Experience in document management, indexing, or administrative roles is an asset.
- Strong attention to detail and organizational skills.
- Proficient with data entry and document management software.
- Ability to handle confidential information with professionalism and discretion.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Required Education:
- High school diploma.
Job Responsibilities
- Review, analyze, and index tax-related documents, forms, and records .
- Assign appropriate indexing codes and metadata to ensure accurate classification and retrieval of documents.
- Maintain and update digital and physical filing systems to enhance document accessibility.
- Collaborate with other departments to verify document accuracy and completeness.
- Conduct quality control checks to ensure data integrity and compliance with privacy and security regulations.
- Utilize software tools and databases for indexing and record management.
- Assist in the preparation of reports and documentation related to indexing activities.
- Adhere to confidentiality policies and handle sensitive information with discretion.
Numbers & Facts
| Location | Lorton, VA |
| Job Type | Full-time |
| Salary | $18 Per Hour |
| Company Size | 501 - 1000 |
| Year Founded | 1997 |
| Headquarters | McLean, VA, US |
| Website | https://www.tscti.com/ |
Qualifications
- Experience with high volume calls.
- Call center experience.
- Experience in document management, indexing, or administrative roles is an asset.
- Strong attention to detail and organizational skills.
- Proficient with data entry and document management software.
- Ability to handle confidential information with professionalism and discretion.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Required Education:
- High school diploma.
About Company
22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT services integrators and workforce solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of over 6,000 professionals, including more than 600 cybersecurity subject matter experts (SMEs), supporting clients across all 50 U.S. states, Canada, and Mexico.
Headquartered in Princeton, New Jersey, and McLean, Virginia, TSCTI operates through 14 offices nationwide. Our commitment to quality, security, and operational excellence is reflected in our adherence to industry-leading standards and certified mature processes, including CMMI Level 3 for Development and Services, ISO 20000, ISO 27001, and ISO 9001.
With a strong focus on the public sector, TSCTI currently supports 14 of the 15 Federal Executive Departments, 37 additional federal agencies, all 50 state governments, more than 115 local government agencies, and 37 school districts. Over the past three years, we have significantly expanded our commercial footprint and now serve more than 80 Fortune 500 and commercial clients.
Recognized by Forbes as one of the “Best Companies to Work For,” 22nd Century Technologies consistently exceeds client expectations through a customer-centric approach, delivering exceptional talent and innovative solutions while fostering a culture that motivates, values, and empowers its employees.
https://www.tscti.com/current-openings
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