Call Representative

Client Overview:
Our client is a rapidly growing med-technology company transforming the way practices access high-quality products and services. They are focused on delivering innovative solutions that help medical professionals streamline operations and improve patient outcomes. The organization offers a fast-paced, startup-driven environment where employees have the opportunity to make a direct impact on business growth. They value ambitious, customer-focused professionals who thrive in collaborative, high-growth settings. They are currently seeking an experienced Call Representative to join their team.

Salary/Hourly Rate:
$20/hr - $23/hr DOE

Position Overview:
As a Call Representative, you will drive new business growth by engaging dental practices and conducting consultative sales conversations. You will serve as a trusted advisor to prospective clients, educating them on the company's innovative solutions and demonstrating how they can improve practice efficiency and patient outcomes. This role is ideal for a motivated Call Representative professional who thrives in a fast-paced, high-growth environment. This person will be required to work about 35 hours per week.

Responsibilities of the Call Representative:

• Make outbound calls professionally and courteously.
• Assist customers by providing accurate information about products, services, policies, and procedures.
• Document all customer interactions accurately in the company's CRM or database.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow established scripts, call guidelines, and company policies while maintaining a personalized customer experience.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Stay up to date on company products, services, and system updates through ongoing training.

Required Experience/Skills for the Call Representative:

• 3+ years of sales experience, including at least 1 year in a full-cycle closing role.
• Experience working in a high-growth startup environment is preferred.
• Demonstrated commitment to continuous learning and professional development.
• Proficiency with Salesforce, Outreach, and other sales engagement tools.

Preferred Experience/Skills for the Call Representative:

• A strong interest in being part of a Sales team.
• A positive attitude in a collaborative work environment.
• The ability to build strong relationships.

Education Requirements:

• Bachelor's degree strongly preferred, but not required.

Benefits:

• Comprehensive benefits package, including health and dental.

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 403844