CAM Platform Engineer

The Weather Channel

Atlanta, GA

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JOB DETAILS

SKILLS

Accounts Payable, Acquisitions Management, Adobe Premiere, Agile Programming Methodologies, Amazon Web Services (AWS), Application Programming Interface (API), Artificial Intelligence (AI), Broadcasting, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), CCNA - Cisco Certified Network Associate, Call Monitoring, Cloud Computing, Collaboration Software, CompTIA A+, CompTIA Linux+, Computer Science, Computer Workstations, Content Acquisition, Content Management, Customer Relationship Management (CRM) Systems, Customer Support/Service, DNS (Domain Name System), Data Recovery, Database Technology, Digital Asset Management, Docker, FTP (File Transfer Protocol), HTML (HyperText Markup Language), Hardware Design, Hardware Installation, IBM Product Family, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Java, Linux Operating System, MCSE - Microsoft Certified Systems Engineer, Mac Operating System, Media Production, Metadata, Microsoft Active Directory, Microsoft Content Management Server, Microsoft Windows Operating System, Microsoft Windows Server, Multitasking, Newsroom, Object Oriented Development, Object Oriented Programming (OOP) Languages, On Call, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Lifecycle, Product Support, REST (Representational State Transfer), RFA, Root Cause Analysis, Ruby, SOAP (Simple Object Access Protocol), Server Support, Service Level Agreement (SLA), Service-Oriented Architecture (fka Distributed Object Architecture), Single Sign-On (SSO), Software Administration, Software Installation, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Analysis, TCP (Transmission Control Protocol), Team Player, Technical Support, Technical Writing, Telephone Skills, Time Management, UDP (User Datagram Protocol), Ubuntu, VLAN (Virtual Local Area Network), Vendor/Supplier Management, Video Streaming, Waterfall Model of Software Development, Web Client Plug-ins, Web Services, Writing Skills, XML (EXtensible Markup Language), XSLT (Extensible Stylesheet Language Translation)

LOCATION

Atlanta, GA

POSTED

1 day ago

Position Summary:

The CAM Platform Engineer I is the primary Tier 2 technical support for a variety of servers and software used throughout Weather Group. Responsibilities include responding to calls generated through the call tracking system within established service levels. Additionally, this role will document installation, upgrade, and resolution standards into a knowledge base. The role includes maintaining the current supported platform software for both client-side and server-side. Provides hands-on technical troubleshooting, repair, and installation of hardware and software.

The role will provide Tier 2 support for various products that make up the Content Acquisition Management Platform (CAM) for the Content Engineering team. The resource is also responsible for assisting in the expansion of the CAM Platform, interacting with vendors to troubleshoot issues, bug fixes and feature requests for application deployment. The role also involves technical resolution and documentation of on-air software issues.

The ideal candidate will have experience with product lifecycle methodologies -- both Waterfall and Agile.
Experience working with Windows, Linux, and Mac operating systems, networking fundamentals, database fundamentals, and Internet-related tools. Able to determine hardware compatibility and/or influence hardware design. Knowledge of Service Oriented Architecture (SOA) and Cloud technology is desired but not required. AI knowledge is a plus.

Responsibilities:

CORE duties

Provide Tier 2 troubleshooting and technical support of content management servers and applications
Experience with vendor ticketing portals and managing vendor support work
Ability to meet deadlines. Resource must be a self-starter who works well in a hybrid-remote scenario
On-call position; 24/7 rotating schedule to identify, resolve or communicate the escalation of issues.
Ongoing monitoring, review and improvement of processes

Customer Service Skills

Proactively resolve problems
Provide professional, prompt, and effective customer care (24-hour or less response time)
Remain calm under pressure and make rational decisions during critical situations
Self-driven to accomplish goals and meet deadlines
Recognize, develop, and implement process improvements
Research problems before taking action
Ability to multitask and work in a fast-paced, high-energy environment
Ability to give and receive feedback openly and objectively

Technical Skills

Experience with database, FTP, Linux, and Windows Server Environments, Active Directory, Single Sign-on (SSO), and networking is desired.
Basic knowledge of object-oriented programming languages (Java, Ruby, etc.) HTML, XML, XSLT, Web Services: REST and SOAP is a plus. API experience is desired.
Proven commitment to continuing education and reinforcement of technical skills.
Experience with live streaming video and VOD video delivery a plus.
Previous experience with VOD metadata schema definition and metadata management a plus.

Documentation Skills

Ability to maintain documentation, flowcharts, layouts, diagrams, charts, and code comments.
Ability to analyze system limitations and Standard Operating Procedures (SOPs) to deliver solutions

Education and Requirements

Required Skills:

BA/BS in Computer Science
A minimum of 3 years of system administration and technical support
3-5 years of Windows workstations and servers (Windows 10+ and Server 2012 and up)
Experience supporting Linux servers (Ubuntu and Rocky)
Knowledge of network fundamentals (TCP/UDP Ports, VLANs, DNS)
3-5 years of experience working with ticketing/CRM systems, resolving tickets, and maintaining SLAs
Knowledge of Active Directory
Familiarity with REST API calls
Knowledge of server backups and restore practices
Understanding of Adobe Premiere Pro and Media Encoder, and plugins that integrate with the software
Ability to investigate and perform root-cause analysis (RCAs) of problems reported by production to present to team members and vendor support

Desired Skills:

1-3 years of experience in TV newsroom systems or media asset management platforms: AP ENPS, PFT Clear, Aveco or Dalet Galaxy software
1-3 years of experience developing in object-oriented programming languages (Java, Ruby, etc.)
1-3 Experience with API development (HTML, XML, XSLT, Web Services: REST and SOAP)
1-3 years of video workflow and collaboration software: Telestream Vantage, IBM Aspera Orchestrator, Sony Ci, or other cloud-based media production solutions
1-3 years of experience with media transcoding platforms
1-3 years of experience in media archiving systems, preferably with hierarchical storage management (HSM) solutions such as Telestream Kumulate and LTO tape solutions such as SpectraLogic
Experience with Docker and Containerized applications
Experience with live streaming video and VOD delivery
Experience using Cloud technology (specifically AWS and Google Cloud)
Proven commitment to continuing education and reinforcement of technical skills

Soft Skills, Certifications, and Abilities

Proven ability to troubleshoot, research, and resolve hardware and software-relevant issues
Ability to work closely with users to define issues and business needs
Ability to work with minimal supervision
Experience handling multiple tasks and changing priorities
Exceptional interpersonal teamwork skills - work closely with Level II and III engineers, IT and Broadcast teams
Excellent verbal and written skills; capable of communicating technical information at the user level
Ability to document detailed instructions to assist in problem resolution, SOPs, and system processes
CompTIA A+, Linux+, CCNA, or MCSE certifications are a plus.

Allen Media Group is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, age, disability, religion, veteran status, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to these characteristics. We are dedicated to providing a workplace free from harassment and discrimination.

About the Company

The Weather Channel

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