Camp Facilities Supervisor

Facility Supervisor

Our Facility Supervisors take pride in ensuring our glamping locations are operational, safe, functional, and well-maintained so that our guests can fully utilize and enjoy our amenities, tents, and common areas. Situated just minutes away from the country's most popular national parks, our locations range in size from 40-100 glamping tents, many of which have their own showers, toilets, and wood burning stoves. Reporting directly to the Facilities Manager who leads the department, you are an on-site maintenance expert, helping to oversee, train, and perform maintenance tasks along with the Facilities Team. This is a full-time, seasonal, hourly position and includes the option of team member housing for the duration of employment.

Competencies

• Effective Communication
• Adaptability
• Decision Making
• Initiative

Key Responsibilities

• Expect the unexpected and lead with composure. From inclement weather to the fast pace of a growing company, your ability to adapt to change will be critical
• Engage regularly, genuinely, and professionally with guests, visitors, and team members
• Be an active listener to guests and co-workers, an approachable leader, and a collaborative team member
• Analyze problems, be resourceful, and take initiative to implement solutions
• Prioritize tasks to achieve goals, both tactically and strategically
• Follow through and complete projects on time and accurately
• Serve as an on-site maintenance expert for a location with up to 100 high-quality outdoor accommodations with plumbing, communal structures with showers and toilets, laundry facilities, restaurants, common areas, fire pits, outdoor activities, and equipment including golf carts
• Help oversee, maintain, and perform day-to-day maintenance, troubleshooting, repairs to tents, plumbing systems, propane gas water heaters, propane heaters, stove pipes, decks, trailers, vehicles, generators, solar power equipment and more
• Set direction and work side by side with the Facilities Team, mentoring, modeling performance standards, setting expectations, and holding others accountable
• Deliver results to meet short and long-term goals based on multiple factors including safety, resources, and direction from the General Manager
• Supports in strategically building our Facilities team schedule, approval of timecards, and other administrative tasks
• Attend regular camp-wide meetings with the management team. Lead regular meetings with your team to provide direction, training, and insight when the Facilities Manager is unavailable
• Inspire the team to be engaged and committed to excellence
• Inspect what you expect from your team, providing timely, constructive feedback
• Deliver timely communication and follow up to appropriate team members and guests
• Open and close pools according to seasonal schedules
• Maintain the cleanliness and aesthetics of the pool area, including trash removal and seating arrangement
• Perform routine cleaning and maintenance of pool equipment such as filters, pumps, and chemical feeders
• Test water chemistry regularly and adjust chemical levels to ensure safety and compliance
• Vacuum, skim, and overall cleaning of pools to maintain optimal water quality
• Conduct routine maintenance and repairs on pool equipment
• Troubleshoot and repair equipment issues, including heaters, circulation pumps, leaks, and electrical problems
• Keep accurate records of maintenance activities and repairs
• Prepare pools for seasonal opening and closing, ensuring proper start-up and shut-down procedures
• Other duties as assigned

Preferred Qualifications

• High School Diploma/GED
• Minimum one year of leading facilities or maintenance teams, preferably in customer-focused, outdoor environments, hospitality, or parks and recreation
• Minimum two years of troubleshooting and performing maintenance tasks
• Knowledge in septic, plumbing, wood stoves, propane, gas, electric, and generators preferred
• CPO (Certified Pool Operator) certification preferred
• Prior experience in pool maintenance or related field
• Strong attention to detail and ability to follow instructions precisely
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and effectively prioritize tasks
• Good communication skills for interacting with management and guests

Additional Information

• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind.
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

Compensation and Benefits:

• Health Insurance
• 401K (hourly minimum as required by law for eligibility)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Housing available for employees (no pets) and is subject to fringe benefits and maintenance fee paycheck deductions.
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.