Camp Manager - Food & Housekeeping Services (North Slope, AK)

The Camp Manager is responsible for the effective commercial and operational management of all aspects of remote camp operations for the assigned account. Manages client and stakeholder relationships and achieves and maintains DUS standards giving the highest achievable quality.

Key responsibilities include but are not limited to overseeing the efficient delivery of food and environmental services (housekeeping, janitorial, maintenance) at the assigned remote camp(s) on the North Slope of Alaska; organizing and directing daily operations; managing scope of work within budget; interacting with the client for daily matters related to the execution of the contract, and managing the workforce. The Camp Manager ensures all functions are performed in compliance with the contract's scope of work, DUS policies, standard operating procedures, and all applicable laws/regulations.

REQUIRED QUALIFICATIONS

• Experience in an operational environment in a multi-site operational management position and/or tertiary qualification in business management/hospitality or a related topic.
• Experience in a 'service' industry, with minimum 5 years' experience on a remote site.
• Understanding of Food Safety, OH&S and other applicable legislation.
• Understanding of remote site markets and knowledge of the issues that drive and impact the relevant industries.
• Well-developed people management skills.
• Experience in workplace training and mentoring of teams.
• Computer literate.
• Sound financial management skills in a profit and loss environment.
• Highly developed communication skills including written, verbal and formal presentations.
• Proven ability to establish and maintain professional, trusting and positive working relationships with clients.
• Self-motivated, self-confident, honest, professional, ethical and flexible.
• Current driver's license and clean driving record
• ServSafe certification
• Able to proficiently speak, read, understand and write English.
• Reliable access to a smartphone capable of running apps for scheduling, timekeeping (clocking in/out), shift communications, and time-off requests
• As a condition of employment, must be able to successfully complete a criminal background investigation, drug screen, and a post-offer physical.

ESSENTIAL FUNCTIONS

Core Business

• Overall management of Business activities on all Sites contained in assigned Operational Portfolio.
• Accountable for DUS logistics and supply of goods from distribution centres in a timely, safe and cost-effective manner.
• Ensuring cleaning processes and standards are benchmarked and comply with contractual terms and company standards.
• Control and security of all company goods, chattels, equipment and money in line with DUS policies.
• Maintain all company vehicles in a safe, roadworthy and clean condition.
• Development of strong working relationships and a professional and ethical attitude with all employee and client contracts associated with the business.
• Comply with the Terms & Conditions and Scope of Work contained in the Services Agreement(s) for portfolio of responsibility.
• Develop long and short range plans for the operation of the camp(s). Ensure the plans, once approved, are properly executed. Ensure operational standards are communicated, trained, and maintained.

Safety, Health and Environmental Performance

• Commitment to safety and OSHA legislation requirements, implementation of Food Safety Program, SSSP, Environmental Management System in your portfolio of responsibility.
• Ensure the DUS safety requirements are understood and complied with at all times within our operations.
• Driving continuous improvement and innovation in this area.
• Ensure DUS and client risk control strategies are implemented to reduce workplace hazards in all areas of business including hazard identification, risk assessment, compliance with safe systems of work (JSA's) Toolbox Talks, site safety meetings, HACCP and safety audits.
• Ensure accountability for injury management strategies into all areas of business in line with HSE strategy and injury management procedures.
• Ensuring that all personnel are scheduled for and complete training as per the DUS training matrix and delivery of training packages as appropriate in line with company policy and legislative requirements.
• Ensure all employees use PPE (Personal Protective Equipment) and wear appropriate clothing and footwear as per DUS requirements.
• Ensure compliance with DUS guidelines in regard to reporting and investigation of incidents.
• Responsible for your own and your direct report's adherence to the health, safety, environmental and quality standards, policies and procedures as outlined and updated from time to time. Proactively act in a manner that supports a healthy and safe work environment through the effective management of incidents and hazards.
• Recognize safety and performance excellence.

Financial and Sales Performance

• Ensure operational budgets and KPI's are met or exceeded.
• Make certain your leadership team is made aware and are fully conversant with all food and labour budgets.
• Provide timely budget forecasts regarding, but not limited to business levels, financial requirements, personnel needs and organization plans needed to support the camp operations.
• Establish and maintain timely reporting to Head Office with all site summaries/paperwork, banking details and operational reports as requested by your manager.
• Sign off on all billing pertaining to your sites on a monthly basis and obtain client approvals and signatures where required.
• Check all P&Ls in your portfolio prior to monthly financials being closed off.

Quality Management

• Ensure compliance with all statutory and legal requirements and DUS policies.
• Conduct quarterly Site Inspections at the assigned sites and ensure all policies and procedures are being fully adhered to.
• Ensure compliance with the Quality Management System, SOPs and all relevant DUS manuals.
• Ensure quarterly internal audit results meet agreed targets and the accurate reporting, completion of information required and any other administrative tasks across the portfolio of responsibility.

Staff Management

• This position has general supervisory responsibility for direct and indirect reports and personnel related decisions within the assigned contracts. This includes, but is not limited to staffing, retention, recognition, training, performance management, compensation, employee relations, and investigations. All supervisory responsibilities must be carried out in accordance with company policies and applicable laws.
• Ensure adequate rostering as per agreed manning levels ensuring all personnel have completed minimum training, orientation and recruitment criteria.
• Ensure compliance with DUS HR Policies.
• Develop staff to their maximum potential and mentor team members on an ongoing basis.
• Supervise the Operations team to ensure project tasks are being achieved.

Maintain Relationships

• Develop relationships with key internal and external customers to identify and proactively address emerging needs.
• For each contract, ensure compliance with the Contract and other specific requirements of the Client.
• Ensure that Client satisfaction is optimized at all time and always project the professional image of DUS.
• Establish and maintain positive communication with all members of the DUS sites and support teams.

BENEFITS

Full-time regular employees have the opportunity to enroll in health insurance (medical, dental, and vision), life insurance, 401k Retirement Plan and other benefit options. Employees are provided access to our Employee Assistance Program (EAP).

Denali Universal Services is an Equal Opportunity Employer.