Campo Breakfast Server Th-Sun

Description

Title: Campo Server

Reports to: Campo Manager

Position Type: Full or Part-time, Non-exempt

Why youll love it here:

At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexicos most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship-driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Job Summary:

The Server is responsible for delivering an exceptional dining experience through attentive, knowledgeable, and efficient service. This role requires a strong understanding of menu offerings, a commitment to hospitality, and the ability to work collaboratively in a fast-paced, team-oriented environment. Servers act as ambassadors of the property, ensuring each guest interaction reflects the standards and values of Los Poblanos.

Duties & Responsibilities:

• Serve as an ambassador for Los Poblanos, the property, and its values
• Greet and acknowledge guests, anticipating and responding to their needs according to company standards
• Demonstrate strong knowledge of food and beverage menus, providing guidance and recommendations to guests
• Take accurate food and beverage orders and ensure timely delivery
• Serve food and beverages efficiently and courteously
• Collaborate with team members to ensure a seamless and elevated guest experience
• Perform opening and closing procedures in accordance with service standards
• Maintain clear communication with kitchen and bar teams regarding orders and guest needs
• Respond promptly and professionally to guest requests and concerns
• Perform additional duties as assigned by management

Essential Job Functions:

• Present menus, describe dishes, and answer questions about offerings
• Take and input accurate guest orders and dietary/allergies
• Communicate effectively with kitchen staff to ensure proper execution
• Serve food and beverages in a timely manner
• Process payments accurately, including cash and house accounts
• Address guest concerns and ensure satisfaction
• Clear, clean, and reset tables efficiently
• Maintain cleanliness and organization of dining and service areas
• Stock service stations with necessary supplies

Requirements

• Minimum of 2 years of experience in a fine dining or upscale restaurant environment
• Completion of Serve Safe (or equivalent certification)
• Valid Alcohol Servers Permit
• Professional appearance and demeanor
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and resolve issues effectively
• Ability to work both independently and as part of a team
• Strong attention to detail and organizational skills
• High School Diploma or equivalent
• Ability to stand, walk, bend, and lift for extended periods (8-10 hours per shift)
• Ability to lift and carry up to 30 lbs regularly
• Flexible availability, including evenings, weekends, and holidays

Preferred:

• Ability to speak Spanish is a plus
• Interest in sustainability, food systems, and New Mexico culture
• Interest in organic farming, agriculture, art, and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.