Campus Dining Engagement Coordinator

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Campus Dining Engagement Coordinator

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Job ID

87351

Location

UCSB Campus

Full/Part Time

Full Time

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Job Posting Details

Position Number: 40941231

Payroll Title: MARKETING SPEC 2 CM (005374)

Job Code: 005374

Job Open Date: 7/7/26

Application Review Begins: 7/22/26

Department Code (Name): DIRA (HOUSING-DIRECTOR ADMIN)

Percentage of Time: 100%

Union Code (Name): CM- Communications, Marketing and Sales

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: STEPS

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $28.88 to $39.32/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $28.88 to $49.76/hour.

Work Location: 1501 Residential Services

Working Days and Hours: Monday - Friday 8:00am - 5:00pm and evenings and weekends as needed

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: N/A

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

Housing, Dining & Auxiliary Enterprises (HDAE) is a part of the Division of Administrative Services. It plays a vital role in the university's pursuit of excellence by delivering a comprehensive array of essential services to students, staff, and other customers through a large-scale auxiliary services operation with annual operating and capital budgets exceeding $200 million and capital and major maintenance reserves of $40 million. Operating 24 hours a day, year-round, HDAE provides housing for more than 10,000 students, faculty, and family residents on campus and supports an additional 9,300 students living in adjacent communities. HDAE serves approximately 21,000 customers daily through its retail and board dining programs, manages key campus facilities including the University Center, Campus Store, the Events Center, and the Club & Guest House, hosts 150,000 guests annually for conferences and meetings, and oversees the administration of transportation, parking, and fleet services.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

Under the general supervision of the Director of Marketing & Communications, the Campus Dining Engagement Coordinator performs a wide variety of communication and marketing duties and engagement activities related to the mission and goals of Campus Dining to improve the dining experience for residents, staff, faculty, and campus visitors. Coordinates activities, including events, promotional materials, and products designed to promote awareness of Campus Dining activities. Promotional material includes print publications, event programs, internal newsletter/s, article appearances and presentations. Act as Campus Dining's representative in campus wide initiatives such as Open House, Welcome Week, Parent and Family Weekend, student orientations, etc. Conducts or coordinates outreach activities at various programs and resource fairs. Conducts marketing analysis: researches, analyzes, monitors and evaluates marketing communicating outcomes to the appropriate dining teams. Develops and maintains relationships with other collegiate and food service resources such as NACUFS, NACAS, UC partners, CSU partners and National Restaurant Association. Maintains relationships with service providers and purveyors in order to gain industry insights and leverage innovative technology.

Required Qualifications:

• Bachelor's Degree and/or equivalent experience/training
• 1-3 years experience in social media management, content creation/design, content marketing, networking and media relations across channels for an organization, company or institution.
• 1-3 years experience with Adobe Creative Cloud, or equivalent applications, Microsoft Office, and familiarity with Macintosh and Windows operating systems.
• Knowledge of marketing principles, concepts, strategies and best practices.
• Must possess highly developed communication and organizational skills, along with strong written and verbal skills.
• Strong people engagement skills.
• Must possess highly developed communication and organizational skills.
• Ability to work a flexible schedule.
• Ability to provide excellent customer service.
• Strong demonstrated writing skills.
• Ability to excel in a team environment.
• Skills in social media management, content design, networking and media relations. Strong interpersonal, relationship, negotiation and presentation skills.
• Knowledge of marketing principles, concepts, strategies and best practices.
• Ability to organize programs.
• Commitment to diversity and be comfortable working within diverse populations.

Preferred Qualifications:

• Experience working in higher education and/or knowledge of the higher education market.

Special Conditions of Employment:

• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

"Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

Campus Dining Engagement Coordination - 75%

• Part of the Marketing & Communications (MarCom) Team that is responsible for developing, implementing, and overseeing HDAE's communications and marketing strategies. This position is specifically assigned to Campus Dining and serves as an account executive for all Campus Dining marketing and engagement needs.
• Focuses on development and execution of engagement activities within Campus Dining, specifically focused to improve the undergraduate and resident experience.
• Develops program promotional material to build interest and awareness for on and off campus participants with our Dining program.
• Coordinates activities including events and promotional materials and products designed to promote awareness of Campus Dining activities. Promotional material includes print publications, event programs, internal newsletter, articles appearances and presentations.
• Plans and develops opportunities for event appearances, partnerships, cross promotions and tabling's to promote dining program offerings.
• Identify and coordinate development of submittals and applications for varied awards, recognition and/or program profile pieces that will assist Campus Dining in earning program accolades. Coordinate an annualized structure of programs and promotions.
• Coordinate resources appropriately to the segmented markets being served at each event.
• Responsible for the management and direction of all marketing and communications for Campus Dining.
• Incumbent will be responsible for overseeing the coordination of all graphics and marketing needs within Campus Dining. The incumbent will ensure web outlets, digital signage, signage, and any other branded material is in presentable shape with accurate and timely information.
• Develop specific articles, submittals, and varied other collateral specific to departmental goals, target audience and identified needs.
• Development of cohesive programs that may target specific audiences and/or avail specific offerings while maintaining a coordinated brand standard.
• Responsible for events and other public programming within our dining locations. Coordinates the participation of contract partners for sponsorship and showcasing program attributes. Monitors contract promotional product donations and utilization.
• Achieve event goals of:

1) attracting students and staff to dining locations

2) enhance the student experience

3) foster educational opportunities in program design

4) build a sense of community

5) meet or exceed operational performance goals

• Act as Campus Dining's representative in campus wide initiatives such as Open House, Welcome Week, Parent and Family Weekend, student orientations, etc. Conducts or coordinates outreach activities at various programs and resource fairs.
• Works with student ambassadors to develop an appropriate social media presence.
• Maintains and supports campus brand standards. Follows and supports departmental brand standards, maintaining an effective and cohesive look and feel for department materials.
• Administers marketing budget as assigned, ensuring that budget goals are met.
• In collaboration with the entire dining team, provides comprehensive resolution to problems, complaints, issues and/or concerns from constituencies.

Analysis -25%

• Researches, analyzes, monitors and evaluates marketing reporting results to Campus Dining's Sr. Leadership. Incumbent will be responsible for providing feedback to Dining operations teams to help hone and develop offerings that remain pertinent to the campus community.

Incumbent designs and conducts market research to assess needs & preferences of various patron groups.

• Maintains connections with other university programs to glean best practices and maintain a connection to collegiate trends.
• Develops goals and forecasts for program participation and campaign efficacy.
• Provides work leadership and effective delegation to student ambassador team to achieve program initiatives.
• Leverage various data sources to ensure effective analysis of various programs and campaigns including but not limited to Campus Dining social media/web site analytics, IT system records and related campus systems .
• Incumbent will track effectiveness of marketing concepts and adopt best practices vetted from industry partners and successful initiatives. Maintains knowledge of industry best practices and benchmarks. Assesses program offerings based on trends and provides recommendations to Sr. Leadership.
• Develop quarterly and annual reports for major accomplishments statistics from programs, initiatives, and partnerships program attendance, market research and any other results critical to continued innovation and success of the program.
• Develops and maintains relationships with other collegiate and food service resources such as NACUFS, NACAS, UC partners, CSU partners and National Restaurant Association. Maintains relationships with service providers and purveyors in order to gain industry insights and leverage innovative tech.
• Maintains a list of available industry resources, UC Initiative resources and other appropriate contacts in order to share program accomplishments and obtain notable press.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

• Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement

Privacy Notification Statement and Notice of Availability of the UCSB Annual Security and Fire Safety Report Disclosures

Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.

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