Campus Parking Patroller II

Responsible for the daily, direct deployment and field supervision of Campus Parking Patroller I staff in coordination with the Parking Enforcement Operations Manager.
• Provide continuous and ongoing oversight of Parking Patrollers’ daily activities to maintain safe and orderly parking conditions throughout the campus. 
• Ensure the consistent, efficient and effective performance of enforcement duties and responsibilities.      • Provide on-call field support to the Parking Patrollers as needed.
• Provide input regarding Parking Patrollers’ performance for quarterly performance appraisals.

Serves as the initial point of contact for customer inquiries and concerns. 
• Meet with customers in the field to provide customer care and answer questions, as may be required, ensuring prompt and professional response. 
• Assist customers with information, direction and guidance about the rules governing parking on the University of Florida campus to assure the most positive experience possible.

Collaborates with the Parking Enforcement Operations Manager to prepare and conduct daily pre/post-shift briefings to explain and discuss evolving department orders and directives, newly developed procedures and interpretations, and conduct personnel inspections prior to deployment to the field.

Process and supervise vehicle impoundments including confirmation of proper impound criteria, physical booting or towing of vehicles, escort of vehicles to the impound yard, removal of boots as appropriate, safe and proper handling of vehicles, and related functions.  Ensure accuracy and professionalism in performing these highly sensitive duties.

Provides traffic control support to TAPS and the University of Florida Police Department as directed in support of football games and athletic events, special events, accidents, stranded motorists, etc.

Observes and reports damaged or malfunctioning property, equipment, signs, gates and meters, etc. 
• Identifies and reports maintenance needs as appropriate. 
• Identifies and reports safety hazards, acts of vandalism, suspicious persons and activities, and any other condition that could create an unsafe condition.

Maintains accountability and damage control for all hand-held ticket writing devices, printers and related equipment deployed and stored for use by the Campus Parking Patrollers.

Patrol streets, parking lots and garages, service drives, no parking areas, traffic entrances to restricted areas, and related campus facilities as appropriate; issuing parking citations as warranted for violations.

Responds immediately and professionally to emergency calls from the University of Florida Police Department deploying Parking Patrollers as may be required in coordination with the Police.  Responsible for informing TAPS supervisors of the situation as soon as the emergency dispatch is completed.

Conducts traffic and parking lot utilization surveys and field conditions reporting, as required/requested, and submits written report on same.

NORMAL WORK SCHEDULE:

• Extensive knowledge of the UF campus parking facilities and the official Parking and Traffic Rules and Regulations.
• Proficiency in using hand-held ticket writing devices, including printers.
• Proficiency in installing and removing vehicle immobilization devices (boots).
• Proficiency in all phases of duties performed.
• Ability to operate a department vehicle safely and work outdoors in year-round conditions.