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CAN - Operations Officer II

Iconma

Mississauga, ON

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JOB DETAILS
SALARY
$17.15–$20.64 Per Hour
SKILLS
Analysis Skills, Banking Services, Business Services, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Due Diligence, Foreign Exchange (FX), Health Plan, Loans, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Support, Operations Management, Operations Processes, Organizational Skills, Problem Solving Skills, Process Improvement, Quantitative Analysis, Resolve Customer Issues, Risk Analysis, Service Level Agreement (SLA), Team Lead/Manager, Technical Operations, Time Management, Transaction Processing/Management, User Interface/Experience (UI/UX)
LOCATION
Mississauga, ON
POSTED
5 days ago
Our client, a Banking company, is looking for a CAN - Operations Officer II for their Mississauga, ON/Hybrid location.
 
Responsibilities:
  • Working to support front end client facing representatives, actioning of estate files- estate processing- money movements and fulfilling requests daily, meeting strict SLAs, dealing with complexity/complex cases.
  • Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
  • Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
  • Reports to a Team Manager within the Team Structure CUSTOMER:
  • Positively contribute to the overall customer experience and loyalty index in each interaction
  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
  • Create and/or recognize exceptional customer service through established programs
  • Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
  • E4Provide subject matter expertise for internal and external partners within defined area
  • Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
  • Identify areas of risk and escalate as necessary
  • Be knowledgeable and comply with Bank Codes of Conduct
  • Identify, suggest and actively participate in process improvements
  • Understand and apply bank/service centre operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Ensure necessary due diligence is taken to support the accuracy of all transactions Skills
 
Requirements:
  • 2-4 years of banking and financial experience.
  • Microsoft office 365 proficiency- Word, Outlook and Excel
  • Data entry experience
  • Prior experience meeting SLAs
  • Tech savvy- ability to learn new software/technology quickly
  • Strong communication skills
  • Accuracy and attention to detail
  • Time management/ organizational skills
  • Adaptable to change
  • Comfortable with complexity
  • Estate files processing experience
  • Job hopping
  • Short-term contracts
  • No career progression
  • Complete assigned tasks accurately & within established standards
  • Ability to adhere to strict deadlines and handle high volumes of work
  • Excellent quantitative and analytical skills ? Excellent organizational and time management skills
  • Ability to work independently, as well as part of a team
  • Self-motivated and goal-oriented
  • Ability to adapt to changing policies and procedures
  • Attention to detail is crucial.
  • Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
  • Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
  • Knowledge of Global and WSS platforms would be an asset.
  • 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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