Cancer Support Services Coordinator - NHMG Cancer Admin

The Cancer Support Services Coordinator manages the end-to-end prior authorization and process for highly complex treatment plans. Team member collaborates with others across the entire care team, serving as a liaison between providers, pharmacy, nursing, insurance companies, and patients to overcome frequent barriers and secure timely approvals. This position requires detailed knowledge of evolving payor policy, the ability to navigate multiple prior authorization platforms, submit extensive documentation supporting medical necessity criteria, and constant follow-up under high-stakes timelines. Team member plays a key role in both care coordination and revenue integrity in a highly specialized department comprised of multiple providers to ensure continuity of care, timely access to critical therapies, and prevention of costly denials. 

What We Offer

• Benefits begin on day one of employment
• Competitive benefits package
• Career advancement opportunities
• Clinical and non-clinical positions available
• Tuition reimbursement
• Approved Public Service Loan Forgiveness (PSLF) employer

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred.
• Experience: Minimum 3-5 years’ experience in scheduling, patient access, registration, or related experience in a medical environment. Prefer oncology and/or radiology related experience, required.
• Additional Skills (required):
  • Medical Terminology
    
    • Communication Skills: Excellent written and verbal communication to effectively convey complex medical information to clinicians and other stakeholders.
    • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
    • Technical Proficiency: Familiarity with electronic medical records, MS Office, videoconference tools (Zoom, MS Teams) and presentation software. Ability to work with a computer with dual monitors and web cam.
    • Collaboration Skills: Capacity to work effectively with a diverse team of healthcare professionals including oncologists, surgeons, radiologists, pathologists, and nurses.
• Additional Skills (preferred):
  • Medical Knowledge: Strong understanding of cancer diagnosis, staging and treatment options.
  • Technical Proficiency: Experience with Sharepoint, Epic/Care Everywhere, EEDS education portal, Radiology File Transfer software (Visage/Powershare)

• Collaborates with nurses, providers, social workers, navigators, financial counselors, and other members of the care team.