Candidate Experience Coordinator
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Location: Cleveland, Ohio. Hybrid.
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Employment Type: Full-Time | Salaried
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Salary: $40,000
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Travel Required: This position requires occasional travel, including overnight travel, based on business needs.
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At inSpring, we believe talent is everywhere—but opportunity is not. Our mission is to mobilize, train, and retain global talent for high-impact careers in the U.S. workforce. We design workforce development programs that align with employer demand, drive inclusive hiring practices, and equip candidates with the tools they need to thrive.
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We are seeking a Candidate Experience Coordinator who will play a crucial role in welcoming global nurses and students to the area. This position combines remote work flexibility with hands-on support during the arrival onboarding processes, as well as continued local support for our program participants.
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Key Responsibilities:
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- Meet students and medical professionals arriving at local airports or other transportation hubs and assist them with transportation to their accommodations.
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- Support new arrivals with settling into the local area, including providing transportation, obtaining a Social Security Number (SSN), setting up US cell phone and bank accounts, completing fingerprinting requirements, obtaining a state ID, and other essential onboarding tasks.
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- Ensure participants attend all scheduled meetings with the school or hospital on time. This will include driving participants to appointments or coordinating transportation arrangements.
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- Provide ongoing guidance and support related to housing, obtaining a driver’s license, childcare resources, and other life essentials.
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- Offer local guidance and cultural orientation by answering questions about the area, community resources, and life in the United States.
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- Maintain flexibility and availability outside standard business hours to support participant arrivals and urgent needs when necessary.
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- Follow a pre-arranged itinerary and checklist to ensure all required onboarding tasks and meetings are completed.
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- Build and maintain professional relationships with local hospital partners, as well as the medical professionals and students.
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- Schedule regular check-ins with participants to monitor progress, celebrate successes, and address any challenges or concerns.
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- Create and distribute a monthly newsletter with local events, general updates, and answers to frequently asked questions.
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Qualifications:
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- Reside in Cleveland, Ohio.
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- Strong knowledge of the local area, community resources, and transportation options.
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- Comfortable working with international students and healthcare professionals from diverse cultural backgrounds.
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- Confidence in working independently, problem solving, and handling last-minute changes and emergencies.
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- Ability to maintain a flexible schedule, including occasional evenings or weekends as needed.
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- Understanding professional boundaries and discretion while handling sensitive personal information.
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- Available for overnight travel, as needed.
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- Reliable, empathetic, and proactive in supporting participants through their transition and onboarding experience.
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- Strong communication, organizational, and interpersonal skills with close attention to detail.
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- Prior experience is not required.
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- Experience in customer service, education, healthcare, or community support is a plus.
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- Must possess a valid US driver’s license and have reliable personal transportation.
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Why Join inSpring?
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- Make a direct impact by supporting global talent during one of the most important transitions of their personal and professional journey.
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- Enjoy the flexibility of remote work between candidate and student arrival periods.
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- Join a supportive, mission driven team dedicated to global workforce success and meaningful human connection.
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- Access flexible PTO, paid holidays, and a comprehensive benefits package for full-time employees.
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Ready to help global talent thrive in the U.S.? Apply now to join inSpring as a Candidate Experience Coordinator!