Cannabis Patient Experience Advisor

Step Into a Day Shaping Patient Wellness

At The Botanist, part of the newly formed Canopy USA, LLC family (alongside Wana, Jetty, and Acreage), we’re building a more agile, growth-focused organization across key Midwestern and Northeastern markets. Our vertically integrated platform spans flower (Superflux), vape and concentrates (Jetty), edibles and beverages (Wana), and retail (The Botanist). Join a team that values people-first growth, constant learning, and a passion for cannabis.

What Your Day Looks Like

You open the doors to a clean, welcoming dispensary and greet the first member of the day. You confirm their information, schedule follow-ups, and help them navigate product choices. Throughout your shift you:

• Welcome members in person and by phone; schedule appointments; guide intake and renewal processes.
• Keep meticulous member records, adhering to state regulations and company policy.
• Answer questions about applicable laws and our company practices.
• Consult on product selection and safe dosing, supporting each member’s goals.
• Support inventory and cash management alongside the Dispensary Manager.
• Execute order fulfillment: prepare orders, enter product data, call members about product availability, and manage admissions.
• Maintain a safe, tidy, and welcoming environment—inside and out.
• Pitch in on additional tasks as directed by the General Manager.

What You Bring

• High school diploma or equivalent.
• 2+ years in a fast-paced, client-centered field (hospitality or retail preferred).
• Cash-handling experience preferred.
• Able to pass a state mandated background check.
• Must be at least 21 years of age.
• Familiarity with medical cannabis history and product types preferred.
• Excellent phone and face-to-face service skills.
• Calm under pressure; focused and organized in a high-traffic setting.
• Proactive, adaptable, and comfortable multi-tasking.
• OPEN AVAILABILITY — NIGHTS AND WEEKENDS REQUIRED

Benefits That Support You

• Comprehensive medical, dental, and vision insurance
• Paid parental leave
• 401(k)
• Paid Time Off
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and AD&D
• Pet insurance
• FSA and HSA available

*Based on eligibility.

Code of Conduct

All employees are expected to represent values and maintain the standards contained in the Code of Conduct.

Work Environment & Physical Demands

Below is the original section for your review:

Work Environment and Physical Demands:

*The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

*

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.

• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.

• Must be able to stand for prolonged periods of time.

• Repetitive motions and understanding of lab equipment.

• Must wear company-provided lab coats, hair/beard nets, gloves, surgical masks and safety glasses/ goggles/ splash shield, while working in the lab.

• Must adhere to facility general hygiene requirements.

• Capacity to stay focused on the task at hand.

Important Notices

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job.

**E-Verify Participation Notice

**

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

**The Botanist

***is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in

***The Botanist.

**If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include “Accommodation Request” in the subject line.