Cannabis Product Associate
Massachusetts
Website: www.ethoscannabis.com
Company Overview
Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and is pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.
Position Summary/Objective
The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible forassisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.
We are seeking a passionate, driven, and outgoing Cannabis ProductAssociates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well- informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.
Responsibilities
- Adheretothecompanymissionstatementandcorevalues,whilemaintaininghighethical standards andprofessionalism
- Greet all patients in a warm, sincere, and helpfulmanner
- Provide an excellent customer experience while assisting in the sale of cannabisproducts
- Consistentlydelivertheultimatecustomerexperienceinallfacetsfrompatiententrytoexit; ensure each patient receives full attention during theirtransaction
- Maintainqualitycustomerservicebyestablishingandenforcingcompanystandardsand handling patient inquiries andcomplaints
- Provideoutstanding,accuratecustomerservicetopatronsbyansweringorappropriately directing questions andconcerns
- Guidepatientsthroughoutthesalesfloorwithinthedispensary,makingproduct recommendations based on patient need and available products
- Assist patients with choosing the right products according to theirailments
- Ensure orders are fulfilled efficiently with 100% accuracy at alltimes
- Operate cash register, computer-based POS system, and cashdrawer
- Adhere to companyStandard Operating Procedures
- Verify patient allotment and ensure he/she is eligible to make purchases using the statesystem
- Maintain proper cash handling procedures at alltimes
- Maintain fully stocked and clean POS counters at alltimes
- Abideby-producthandlingprocedures,includingcompanysafetyandhealthpoliciesaswellas regulatory agencycompliance
- Maintaincleanlinessandorganizationofdispensarybystockingretailitemsandsupplies, sweeping, mopping, andsanitizing
- Workaspartofateamtoensuresales,patientsatisfaction,andthatcompliancegoalsaremet by designatedtimelines
- Ensure opening and closing cleaning and organization iscompleted
- Participate in periodic staffmeetings
- Ensure POS counters are ready when dispensaryopens
- Manage inbound phone inquiries and route callsaccordingly
- Adhere to all Medical Cannabislaws
- Maintain a positive attitude that promotesteamwork
- Work collaboratively and respectfully with other teammembers
- Participate in ongoing education and professional developmentopportunities
- Read industry publications to keep up to date ontrends
- Additional duties as assigned bymanagement
Qualifications
Education:
Minimum of a high school degree required; college degree preferred
Work Experience:
- 2 years of customer serviceexperience
- Cannabis experiencepreferred
- Local applicantspreferred
Qualifications:
- 2 years of customer service experience
- Cannabis experience preferred
- Local applicants preferred
- Experience in a retail or customer service setting
- Superior customer service skills and phone etiquette
- Cash register experience with speed and accuracy
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Strong organizational skills
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization
- Detail oriented with an eye on process optimization
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above
- Must be able to handle constructive criticism and guidance
- Proper employment documentation; reliable transportation and valid driver's license
- Ability to work 7 days per week including some holidays and to be flexible with schedule
Capabilities and Skills:
- Knowledge of marijuana strains, formulations, extracts and other products on themarket
- Excellent customer serviceskills
- Attention todetail
- Precise mathskills
- Organizational skills
- Multi-taskoriented
- Ability to work in a fast-paced, changing, and challengingenvironment
- High level of integrity and a strong workethic
- Proficiency in computer usage, including retail point-of-salesoftware
- Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment
Other Requirements:
- Must pass stringent background test requirements of state you will be working in. Age requirements; MA 21, OH 21 and PA 18.
- Possess valid driver's license or state ID card; authorized to work in the U.S
- Extended time sitting, walking, bending, and reaching is possible
Compensation:
- This position is classified as non-exempt and is eligible for overtime pay.
- Pay range is $18.00-$20.00 per hour
Ethos Cannabis is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.
Ethos is dedicated to creating and equal opportunity workplace and encourages women, minorities, persons with disabilities, and individuals with past drug convictions to apply. Must be 21 or older.
Employment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.