Cannabis Retail Operations Lead (Patient Experience)

Canopy USA
  • Shrewsbury, MA
  • $18.50–$19 Per Hour
1 day ago

Job Description

Cannabis Retail Operations Lead (Patient Experience)

Imagine your first week: You walk into a bright, welcoming store at The Botanist, part of Canopy USA, LLC. Patients recognize you as the steady guide who checks them in, queues appointments, and ensures every record is compliant. You field questions about regulations, explain our approach as a company, and help patients choose the right medicine with clear, safe-dosing advice. When the floor gets busy, you pivot — prepping orders, entering product data, calling patients about product requests, and admitting patients if our Security Guard steps away. You assist the Dispensary Manager with cash and inventory routines and coordinate with local service providers to keep everything running smoothly.

About our company

Canopy USA, LLC is a leading vertically integrated, multi-state operator. Following the December 2024 transition of Acreage Holdings to Canopy USA, our organization is aligning operations across Wana (edibles and beverages), Jetty (vape and concentrates), and Acreage — with Superflux for flower and The Botanist for retail — to drive efficiencies and expansion across state-legal markets, emphasizing the Midwest and Northeast.

Growth-minded culture

We’re people-first and passionate about cannabis. We prioritize learning, development, and innovation — and we’re always searching for teammates who share our vision.

What it takes

  • High school diploma or equivalent; 2 years of related post-secondary education preferred
  • 2+ years in fast-paced customer service (hospitality/retail preferred)
  • Proficiency with POS systems, MS Word/Excel, and standard office equipment
  • Exceptional phone and in-person service skills
  • Steady under pressure; flexible, proactive multitasker
  • Discreet with confidential information; accurate with cash and inventory
  • Strong interpersonal, written, and verbal communication
  • Planning, prioritization, and attention to detail
  • Team-oriented, dependable, and honest; cannabis knowledge a plus

Pay range: $18.50-$19/hr.

Schedule

  • 5 shifts per week, 8 hours each
  • Nights and weekends required
  • Subject to change with business needs

Rewards and support

  • Medical, dental, and vision plans
  • Paid parental leave
  • 401(k)
  • PTO
  • Short-term and long-term disability
  • Employee Assistance Program
  • Life insurance with options to add supplemental coverage
  • Spouse and child life insurance and AD&D
  • Pet insurance
  • FSA and HSA availability
  • Eligibility rules apply.

Key responsibilities

  • Greet patients in person and by phone; schedule appointments; manage intake and renewals
  • Maintain member records in line with state law and company policy
  • Answer questions about regulations and The Botanist
  • Advise patients on product selection and safe dosing
  • Assist with daily/weekly inventory and cash management
  • Prepare orders, enter product details, call patients about product requests, and admit patients when Security is unavailable
  • Maintain a clean, safe, welcoming environment inside and outside the facility
  • Partner with local service providers; take on additional duties as assigned

How we uphold safety, access, and fairness

Work Environment & Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

· Must be able to work quickly but efficiently, while maintaining the integrity of the product.

· Light to moderate lifting of up to 50 lbs; heavier weights with assistance.

· Must be able to stand for prolonged periods of time.

· Must adhere to facility general hygiene requirements.

· Capacity to stay focused on the task at hand.

Background Check

· State mandated background check

E-Verify Participation

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Equal Opportunity Statement

The Botanist is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in The Botanist. If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include “Accommodation Request” in the subject line.

Code of Conduct & notice

We expect every team member to uphold our values and standards as outlined in our Code of Conduct. This description reflects the role at a point in time and may change as our business grows.

Numbers & Facts

LocationShrewsbury, MA
Salary$18.50–$19 Per Hour

Skills

  • Beveragesunmatched
  • Botanyunmatched
  • Business Growthunmatched
  • Calendar Managementunmatched
  • Cash Managementunmatched
  • Corporate Policiesunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Dental Insuranceunmatched
  • Detail Orientedunmatched
  • Employee Assistance Planunmatched
  • Establish Prioritiesunmatched
  • Federal Governmentunmatched
  • Flexible Spending Accountsunmatched
  • High School Diplomaunmatched
  • Insuranceunmatched
  • Interpersonal Skillsunmatched
  • Inventory Managementunmatched
  • Jetty Web Serverunmatched
  • Legalunmatched
  • Lift/Move 50 Poundsunmatched
  • Medicineunmatched
  • Microsoft Excelunmatched
  • Microsoft Wordunmatched
  • Multitaskingunmatched
  • Office Equipmentunmatched
  • Order Processingunmatched
  • Patient Admissionsunmatched
  • Physical Demandsunmatched
  • Point of Sale (POS) Systemsunmatched
  • Presentation/Verbal Skillsunmatched
  • Record Keepingunmatched
  • Regulationsunmatched
  • Retailunmatched
  • Retail Operationsunmatched
  • State Laws and Regulationsunmatched
  • Team Playerunmatched
  • Vision Planunmatched
  • Writing Skillsunmatched

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