Customer Support Specialist (Bilingual Cantonese/English)
Onsite (Pittsburgh, PA or Chesterfield, MO) – 6 Month Contract-to-Hire
Oxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Cantonese and English to join our client’s online healthcare team.
Responsibilities
Answer inbound calls and resolve patient, doctor, and insurer inquiries
Provide accurate support for healthcare and pharmacy programs; triage when needed
Document call information and maintain confidentiality of patient data
Use knowledge base tools and follow company protocols
Meet performance targets and contribute to improving patient experience
Stay current on product updates and process changes
Requirements
Bilingual fluency in Cantonese and English (language assessment required)
High school diploma or GED; Bachelor’s degree preferred
Customer service or inbound call center experience required
Healthcare or pharmacy background strongly preferred
Strong verbal/written communication and technical aptitude
Team-oriented with strong problem-solving skills
Able to work varied shifts, including rotating Saturdays
Cantonese-Speaking Customer Service Representative) - 26-00613
Numbers & Facts
Location
Pittsburgh, PA
Salary
$22 Per Hour
Skills
Cantonese Chinese Languageunmatched
Consultingunmatched
Customer Support/Serviceunmatched
English Languageunmatched
Healthcareunmatched
High School Diplomaunmatched
Inbound Call Centersunmatched
Multilingualunmatched
Patient Careunmatched
Patient Confidentialityunmatched
Pharmacyunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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