CAO IT Customer Solutions Intern, Fall

White House USA

Washington, DC

JOB DETAILS
SALARY
SKILLS
Administrative Management, Administrative Skills, Analysis Skills, Apple Macs, Budget Management, Business Solutions, Childcare, Computer Hardware, Computer Programming, Computer Software, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Emergency Response, Federal Government, Finance, Food Services, Government Organizations, HTTPS (HyperText Transport Protocol Secure), Help Desk, High School Diploma, Human Resources, Information Technology & Information Systems, Internet Security, Knowledge Management, Legal, Logistics, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Operational Support, Operations Processes, Process Improvement, Publications, Purchasing/Procurement, Regulations, Reimbursement, Reporting Skills, Research Skills, Retail, Service Delivery, Technical Operations, Technical Support, Telecommunications
LOCATION
Washington, DC
POSTED
3 days ago

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CAO IT Customer Solutions Intern, Fall

Legislative Branch

House of Representatives

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  • Summary
  • This job is open to
  • Duties
  • Requirements
  • How you will be evaluated
  • Required documents
  • How to apply

Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff.

Learn more about this agency

Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 06/27/26

Due by 11:59 p.m. ET on June 27, 2026

Location

1 vacancy in the following location:

Washington, DC

1 vacancy

No matching locations found.

Work site options

Telework eligible No Relocation expenses reimbursed NoRelocation Description Salary $36,834 - $36,834 per year Pay scale & grade

HS 1

Promotion potential 1

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - Not required.

Appointment type Permanent

Occupations and job series

  • 0343 Management And Program Analysis

Supervisory status No Federal service type This job is in the Excepted Service

Drug test No Security clearance Not Required

Announcement number req5470 Control number 873832300

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to the public

Duties

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Job Summary:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff. The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This paid internship* is located in the IT Customer Solutions Department, House Information Resources (HIR), Office the Chief Administrative Officer (CAO), U.S. House of Representatives (House). HIR provides a wide range of technology services and support for the House. HIR employs several hundred people with a variety of skills including coding, design, telecommunications, emergency response, and online security.

CAO-HIR is excited to provide a one-of-a-kind learning experience for an enthusiastic future technology specialist. This internship will offer the ability to (1) work on everything from computer hardware and software to mobile devices, and (2) contribute to meaningful and rewarding support programs in service of the House. In this challenging role, you'll collaborate with a diverse and passionate team of talented technology staff and gain meaningful IT experience on prestigious Capitol Hill. This position does not have day-to-day supervisory/managerial responsibilities.

  • paid at an annual rate of $36,834 not to exceed 120 days

The CAO standard business hours are 8:30 a.m.- 5:30 p.m. Monday through Friday. This is a full-time, 40-hour-per-week internship that will require onsite attendance in Washington, D.C.

Primary Duties/Responsibilities:

  • Assist with initiatives that enhance customer experience, service delivery, knowledge management, and operational effectiveness.
  • Support the HIR Congressional Transition Team with providing technical and administrative support with Departing, Returning and New Member activities.
  • Conduct research, gather information, and analyze data to support process improvement efforts, service enhancements, and innovation initiatives.
  • Collaborate with technology partners and other House Information Resources stakeholder to gain exposure to technology operations and contribute to organizational projects.
  • Support the development of reports, presentations, and recommendations related to assigned projects.
  • Performs other official duties and special projects as assigned.

Requirements

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Conditions of employment

  • USAJobs Conditions of Employment

Qualifications

Requirements:

  • High school diploma
  • Associate degree or certification from an accredited business or technical school, or enrolled student in a community college, junior college, university or graduate school program.
  • This is a full-time, in-person position, 40 hours a week, M-F.

Preferred Qualifications:

  • Experience supporting end users in a professional, academic, or volunteer setting
  • Previous internship, part-time work, campus IT support, or technical project experience is a plus
  • Previous experience in a customer-facing role, such as retail, hospitality, food service, or a similar service-oriented environment
  • Familiarity with Windows, MAC and Microsoft 365 environments

Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only)

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated using a structured interview process.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

Qualified candidates please submit your resume online by following the instructions in this link.

Agency contact information

CAO Human Resources

Phone 202-225-2926 Address CAO

441 2nd St

Washington, DC 20515

Next steps

Qualified Candidates will be contacted directly.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

Qualified candidates please submit your resume online by following the instructions in this link.

Expand Hide how to apply

Agency contact information

CAO Human Resources

Phone 202-225-2926 Address CAO

441 2nd St

Washington, DC 20515

Next steps

Qualified Candidates will be contacted directly.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

House of Representatives

Agency contact information

CAO Human Resources

Phone 202-225-2926 Address CAO

441 2nd St

Washington, DC 20515

Visit our careers page

Learn more about what its like to work at House of Representatives, what the agency does, and about the types of careers this agency offers.

https://cao.house.gov

Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 06/27/26

Due by 11:59 p.m. ET on June 27, 2026

Location

1 vacancy in the following location:

Washington, DC

1 vacancy

No matching locations found.

Work site options

Telework eligible No Relocation expenses reimbursed NoRelocation Description Salary $36,834 - $36,834 per year Pay scale & grade

HS 1

Promotion potential 1

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required - Not required.

Appointment type Permanent

Occupations and job series

  • 0343 Management And Program Analysis

Supervisory status No Federal service type This job is in the Excepted Service

Drug test No Security clearance Not Required

Announcement number req5470 Control number 873832300

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