Capability Manager - National Remote

Capability Manager - National Remote at UnitedHealth Group ","FormTypeId":null,"UrlLanguageCode":null,"PreviewType":0,"DateCreated":"2026-03-13T13:45:39.5319907","DateUpdated":"2026-07-13T17:56:15.0506395"}, "site");

Caring. Connecting. Growing together.

With these values to guide us, our people are committed to making a meaningful difference in the lives of those we are honored to serve.

Integrity Compassion Inclusion Relationships Innovation Performance

Capability Manager - National Remote

Requisition number: 2376861 Job category: Product Primary location: Schaumburg, Illinois Date posted: 07/21/2026 Overtime status: Exempt Travel: No

Share this job

• Facebook
• X
• LinkedIn
• Email

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.

As a member of the Optum Rx Clinical Engagement Solutions team, the Capability Manager will play a key role in managing and optimizing members and provider communications across multiple channels. This role supports the strategic execution of omnichannel communications, ensuring compliance, operational excellence, and member/provider engagement.

The ideal candidate will bring deep experience in the print communications industry and demonstrate a strong understanding of digital channels such as email, SMS, and automated voice. They must have the ability to manage multiple complex projects, collaborate across teams and vendors, and thrive in a fast-paced, result-oriented environment. We are looking for a highly motivated, roll-up-your-sleeves self-starter with a passion for communication and a drive to deliver impactful solutions.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Oversight and management of omnichannel communications for both members and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
• Oversee daily monitoring and issue resolution across all communication channels
• Manage the deployment of client-driven and regulatory communication updates across all supported channels
• Partner with internal governance, legal, and compliance stakeholders to ensure all communications meet required standards and regulations
• Partner with technology teams, supporting enhancements to communication capabilities and platform improvements
• Manage relationships with multiple vendors to ensure quality, timeliness, and compliance

You"ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in omnichannel communication operations (email, SMS, print, etc.) or related project management
• 3+ years of experience in healthcare, PBM, or regulated industries
• Intermediate level of proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
• Ability to be flexible and work with ambiguity; self-starter
• Ability to manage multiple projects and priorities in a dynamic environment

Preferred Qualifications:

• Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc.)
• Strong background in print communications and production processes
• Proficiency in Adobe Acrobat Pro and InDesign
• Familiarity with healthcare regulations (ex. CMS and State) and TCPA
• Ability to solve complex problems and lead/facilitate meetings to achieve desired outcomes
• Excellent presentation, time management, organizational, prioritization, and communication skills
• Demonstrated success in vendor management and cross-functional collaboration
• All Telecommuters will be required to adhere to UnitedHealth Group"s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you"ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

Apply Internal apply

Bookmark job

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life

Resources and support to focus on what matters most to you, in every facet of your life.

Emotional

Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical

Health plans and other coverage to support wellness for you and your loved ones.

Financial

Benefits for today and to help you plan for the future, including your retirement.

Learn more

• Learn more

• Learn more

• Discover our family of businesses See how we're structured to help build a modern, high-performing health system.

Learn more

• Explore our hiring process Learn what to expect when you pursue an opportunity with us.

Learn more

• Benefits that support your well-being Explore opportunities from coast to coast.

Learn more

• Learn more

• Learn more

• Learn more

• Lorem Ipsum Lorem Ipsum is simply dummy text of the printing

Learn more

• Lorem Ipsum Lorem Ipsum is simply dummy text of the printing

Learn more

• Lorem Ipsum Lorem Ipsum is simply dummy text of the printing

Learn more

• How we're transforming care Find out how we're making care smarter and more personalized.

Learn more

• Committed to sustainability Take a look at all the ways we're working for a healthier, more sustainable future.

Learn more

• One team improving health care Here's how we're making the health system more connected and easier to navigate.

Learn more

• Learn more

Load more

Connect with us

• Facebook
• Instagram
• YouTube
• LinkedIn

Do not sell or share my personal information Social responsibility Fraudulent activity Cookie management Site map

Privacy Policy Family & Medical Leave Act (PDF) Equal Employment Law Poster (PDF) SMS Terms & Conditions (PDF) Employee Polygraph Protection Act (PDF) E-Verify Participation Poster (PDF) Pay Transparency Nondiscrimination Provision (PDF) Immigrant and Employee Right to Work Poster (PDF) Health Plan Notices (PDF) County of LA Fair Chance Ordinance (PDF)

2026 UnitedHealth Group. All rights reserved.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

×

Fraudulent Activity Notice

We have received recent reports of fraudulent LinkedIn messages and emails alleging or claiming to be sent from UnitedHealth Group, UnitedHealthcare, or Optum Executives.

The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. These counterfeit-check cashing schemes exist and use a variety of deceptions to get people to cash these fraudulent checks.

UnitedHealth Group will never request you to pay a vendor or pay a fee of any sort to explore employment opportunities with our company.

If you wish to verify the legitimacy of any email alleging or claiming to have been sent by or on behalf of UnitedHealth Group Executives or Recruiters, please call 1-800-561-0861 between 7 a.m. and 7 p.m. CT, Monday - Friday, for assistance.

×

Our Commitment to Communities

At UnitedHealth Group, we are committed to giving back to the communities where we live and work, across the nation and around the world. Through charitable contributions and volunteering, our people are deeply and personally involved in building healthier communities.

Learn how we are giving back to our communities