Capability Manager - Strategic Product Management

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Community & Sate Clinical Strategic Capabilities team is seeking a Capability Manager (aka Strategic Product Manager) to enhance and transform the care management experience. Our team is dedicated to developing capabilities that empower care managers to deliver simplified, personalized, and compassionate care that drives improved health outcomes for our members. By transforming care management with AI-driven tools, data insights, and automation, we enable person-centered clinical models that prioritize impactful interventions, seamless operations, and tailored engagement across digital, telephonic, and in-person channels.

As a capability manager, you will be responsible for applying strategic product management methodologies and techniques to develop and enhance technology solutions that improve care the management experience. This role involves collaborating with cross-functional business and technology teams to identify capability gaps, drive capability opportunities, and develop strategic plans and requirements to optimize solutions and deliver maximum value to our markets. The ideal candidate is a natural problem-solver and collaborator who is able to translate business opportunities into clear product strategies and roadmaps. They thrive in cross-functional environments, communicate with clarity, and know how to balance vision with execution. If you are someone who can connect the dots between user value, business impact, and delivery, we'd love to meet you!

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Capability / Product Management: Identify and define the capabilities required to achieve the strategic goals of the C&S Clinical Strategic Capabilities portfolio. Develop and implement strategic solutions to build and enhance capabilities, including development of strategic vision, roadmap, and features that bring the overall solution to life. Ensure capabilities align with overall business objectives and customer/market needs
• Cross-functional collaboration: Work closely with other product managers, designers, developers, and various stakeholders to integrate capabilities into strategic roadmaps. Facilitate workshops and meetings to align and prioritize capability needs, requirements, and development plans. Collaborate with development, training, and readiness teams to build competency in new capabilities and prepare for go-to-market launch(es)
• Gap analysis and improvement: Conduct regular capability gap analyses to identify areas for improvement and development. Develop strategic plans to address identified gaps and enhance product capabilities. Continuously monitor and evaluate the effectiveness of implemented capabilities, using feedback loops, observations, and other measures in partnership with stakeholders and delivery partners
• Innovation and best practices: Stay current with industry trends, emerging technologies, and best practices in capability development. Introduce innovative solutions and approaches to enhance product capabilities. Promote a culture of continuous learning and improvement within the team
• Stakeholder management: Build and maintain solid relationships with key stakeholders, including business leaders, customers, and partners. Communicate capability roadmaps and progress plans to stakeholders effectively. Manage stakeholder expectations and ensure alignment on capability goals, roadmap timelines, and outcomes
• Performance measurement: Establish and maintain metrics and KPIs to measure the success and impact of capabilities. Monitor and analyze capability performance data to identify trends and insights. Report on capability performance and provide recommendations for improvement
• Capability Governance: Govern capability delivery plans from idea through development and launch, ensuring timely and successful delivery to the markets. Collaborate with stakeholders and delivery teams to manage delivery timelines, resources, and budgets effectively. Coordinate with cross-functional teams to align dependencies across and integration of capabilities across roadmaps

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in capability management / product management, or a related role within the product management or technology industry and a proven track record of developing and implementing capability strategies that drive improved experience and efficiencies
• Experience with capability assessment frameworks, performance metrics, and data analysis tools
• Experience in developing clear, business-friendly product strategy and vision, strategic roadmaps, product materials, and go-to-market plans
• Hands-on experience in documenting product requirements and breaking down work into capabilities and features
• Knowledge of product development /software development processes with the ability to lead and drive continuous improvement initiatives
• Knowledge of industry-standard product management lifecycle and associated deliverables

Preferred Qualifications:

• Training and/or certification in Human-Centered Design
• Product Management / Product Manager Certification
• Experience in Healthcare product/capability management
• Knowledge of Medicaid & DNSP lines of business, including core Medicaid and LTSS
• Solid analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Strategic thinker with the ability to align capability initiatives with overall business goals
• Solid strategic product management skills, with the ability to manage multiple priorities and define and manage complex roadmaps
• Solid stakeholder alignment, business acumen, and negotiation skills
• Excellent presentation and story-telling skills with the ability to develop business-friendly materials and articulate complex ideas using easy-to-understand concepts
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.