Capacity Manager- Secret

This position requires a Secret Clearance*

The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT environment. This role monitors performance and utilization across compute, storage, network, and application tiers, analyzes trends, and produces forecasts and reports that inform budgeting and technology planning decisions. The position partners with architecture, operations, and service owners to identify capacity risks, recommend optimization or scaling options, and align capacity plans with service level targets and change and release schedules.

Key Responsibilities

• Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views, ensuring clear linkages between demand, performance, and infrastructure resources across the enterprise.

• Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks to detect bottlenecks and saturation risks before they impact mission-critical services.

• Build capacity forecasts and "what-if" models using historical trends, business growth assumptions, and planned projects to recommend scaling strategies, technology upgrades, or efficiency improvements.

• Produce regular capacity and performance reports and dashboards for leadership and service owners, translating technical data into actionable recommendations tied to cost, risk, and service level objectives.

• Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs, release planning, and change schedules in a highly regulated government environment.

• Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity to balance performance, resilience, and cost.

• Integrate capacity management with incident, problem, and change processes so recurring capacity-related issues feed into long-term remediation and planning.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

• 3–5 years of experience in IT infrastructure or service management roles with a primary focus on performance analysis and capacity planning.

• Demonstrated knowledge and practical experience in capacity management, with solid analytical, communication, and problem-solving skills.

• Ability to work collaboratively with various stakeholders and team members across architecture, operations, and business functions.

• Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required.

Preferred Qualifications

• ITIL certification (ITIL Foundation or higher) demonstrating knowledge of ITIL-based service management processes and best practices.

• Experience using enterprise monitoring and ITSM tools to automate capacity data collection, threshold alerting, and report generation for large multi-platform environments.

• Familiarity with cloud capacity concepts such as autoscaling, reserved instances, and hybrid capacity planning for mixed on-premises and cloud workloads.

• Background in federal government IT environments or highly regulated industries with experience adapting capacity processes to compliance and security requirements.

• Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views, ensuring clear linkages between demand, performance, and infrastructure resources across the enterprise. 
• • Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks to detect bottlenecks and saturation risks before they impact mission-critical services. 
  • Build capacity forecasts and "what-if" models using historical trends, business growth assumptions, and planned projects to recommend scaling strategies, technology upgrades, or efficiency improvements. 
  • Produce regular capacity and performance reports and dashboards for leadership and service owners, translating technical data into actionable recommendations tied to cost, risk, and service level objectives. 
  • Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs, release planning, and change schedules in a highly regulated government environment. 
  • Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity to balance performance, resilience, and cost. 
  • Integrate capacity management with incident, problem, and change processes so recurring capacity-related issues feed into long-term remediation and planning.