Capacity Planning Analyst

Ursus, Inc.

Foster City, CA

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JOB DETAILS

SALARY

$57–$67.54 Per Hour

SKILLS

Auditing, Business Operations, Calendar Management, Call Centers, Capacity Analysis, Capacity Management, Capacity Requirements Planning (CRP), Communication Skills, Data Quality, Demand Forecasting/Planning, Detail Oriented, Economics, Forecasting, Logistics, Operational Audit, Operations Planning, Process Development, Productivity Model, Publications, Realtime Operating System, Research & Development (R&D), SQL (Structured Query Language), Staff Requirements, Systems Administration/Management, Systems Maintenance, Time Management, Time Tracking, Transportation Planning, Validation Plan, Vehicle Fleets, Workforce Management, Workforce Planning

LOCATION

Foster City, CA

POSTED

30+ days ago

JOB TITLE: Capacity Planning Analyst
LOCATION: Foster City, CA (Hybrid; 3 days in office/week)
PAY RANGE: $57 - $67/hr.
DURATION: 6 Months

TOP 3 SKILLS:

2 4 years of experience in workforce planning, capacity planning, operations analytics, or similar roles
Experience working with WFM platforms such as NICE, UKG, Verint, or similar systems
Experience working with staffing, service levels, or operational throughput data

Job Description:
We are building the future of autonomous transportation, and workforce planning is critical to delivering consistent, reliable operations at scale.
As a Capacity Planning Analyst, you will support workforce adjustments and forward-looking capacity planning by translating demand signals and operational inputs into staffing plans using Workforce Management (WFM) tools such as NICE and UKG or similar systems.

This role focuses on executing established planning processes. You will maintain planning assumptions, support workload forecasting, and help ensure staffing plans remain aligned to demand. Your work will contribute to scheduling accuracy, operational readiness, and effective staffing across Service and R&D environments.

Key Responsibilities:

Capacity Planning & Forecasting Cycle
- Support a weekly planning cycle to project staffing needs over a 6 8 week horizon
- Review recent performance trends to inform forward-looking assumptions
- Translate activity volumes and handling times into staffing requirements
- Support updates to forecasts based on demand changes, volume trends, and business inputs
Assumptions Review & Alignment
- Support regular reviews with Operations teams to validate planning assumptions (e.g., attendance, attrition, workload drivers, task handling times)
- Perform capacity calculations based on agreed-upon assumptions and demand inputs
- Maintain and update assumptions within WFM tools (NICE/UKG, etc.) as directed
- Document changes to assumptions to ensure consistency across planning cycles
Workload Forecasting & Capacity Calculation
- Maintain and update inputs/assumptions within Workforce Management (WFM) tools to reflect demand and staffing requirements
- Configure and maintain system inputs used to generate staffing requirements and capacity outputs
- Validate capacity outputs generated against operational expectations
Near Real-Time Monitoring & Adjustments
- Monitor demand versus staffing and identify emerging gaps or risks
- Translate short-term forecast changes into staffing adjustments
- Ensure updates are reflected and communicated to Scheduling and Operations teams
Data Validation & Planning Integrity
- Validate data across forecasts, capacity models, and WFM systems
- Perform audits of rosters and schedule configuration to ensure alignment with capacity plans and assumptions
- Follow established processes for updating staffing inputs and planning levers
Plan Publication & Scheduling Coordination
- Prepare and distribute weekly staffing and workload plans for a rolling planning horizon
- Highlight potential gaps, risks, or changes in expected capacity
- Support communication and escalation of planning changes as needed

Education:

Bachelor s degree in Business, Operations, Analytics, Economics, Engineering, or related field (or equivalent experience)

Experience:

2 4 years of experience in workforce planning, capacity planning, operations analytics, or similar roles
Experience working with WFM platforms such as NICE, UKG, Verint, or similar systems
Experience working with staffing, service levels, or operational throughput data

Skills & Competencies:

Workforce Planning & Forecasting: understanding of staffing drivers (demand, productivity, shrinkage, service levels)
Ability to support forward-looking planning and in-cycle adjustments
Familiarity with NICE, UKG, or similar workforce management systems
Understanding of how staffing requirements and schedules are generated and adjusted
Proficiency in SQL and/or Excel/Google Sheets
Ability to interpret trends and support data-informed decisions
Strong attention to detail and data accuracy
Ability to operate in a fast-paced, near-real-time environment
Excellent communication skills, with the ability to explain technical concepts to a diverse, non-technical audience

Bonus Qualifications:

Experience in fleet operations, logistics, or contact center environments
Exposure to intraday or real-time workforce management concepts
Experience supporting 24/7 or multi-location operations

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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About the Company

Ursus, Inc.

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