Sign upLog in

Capacity Planning Analyst

Artech

San Mateo, CA

Apply
JOB DETAILS
SKILLS
Business Operations, Call Centers, Capacity Analysis, Capacity Management, Data Quality, Demand Forecasting/Planning, Economics, Forecasting, Logistics, Operational Audit, Operations Planning, Process Development, Productivity Model, Research & Development (R&D), Staff Requirements, Time Management, Vehicle Fleets, Workforce Management, Workforce Planning
LOCATION
San Mateo, CA
POSTED
Today
Introduction

In this role, you will support workforce adjustments and forward-looking capacity planning by translating demand signals and operational inputs into staffing plans using Workforce Management (WFM) tools such as NICE and UKG or similar systems. This role focuses on executing established planning processes, maintaining planning assumptions, supporting workload forecasting, and helping ensure staffing plans remain aligned to demand. Your work will contribute to scheduling accuracy, operational readiness, and effective staffing across Service and R&D environments.

Required Skills & Qualifications
  • Bachelor's degree in Business, Operations, Analytics, Economics, Engineering, or related field (or equivalent experience)
  • 2-4 years of experience in workforce planning, capacity planning, operations analytics, or similar roles
  • Experience working with WFM platforms such as NICE, UKG, Verint, or similar systems
  • Experience working with staffing, service levels, or operational throughput data
  • Prior work experience at client or in client's Industry
Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications
  • Experience in fleet operations, logistics, or contact center environments
  • Exposure to intraday or real-time workforce management concepts
  • Experience supporting 24/7 or multi-location operations
Day-to-Day Responsibilities
  • Support a weekly planning cycle to project staffing needs over a 6-8 week horizon
  • Review recent performance trends to inform forward-looking assumptions
  • Translate activity volumes and handling times into staffing requirements
  • Support updates to forecasts based on demand changes, volume trends, and business inputs
  • Monitor demand versus staffing and identify emerging gaps or risks
  • Translate short-term forecast changes into staffing adjustments
  • Validate data across forecasts, capacity models, and WFM systems
  • Prepare and distribute weekly staffing and workload plans for a rolling planning horizon

For immediate consideration please click APPLY to begin the screening process with Alex.

About the Company

A

Artech

Resume Resources

Free Resume TemplatesFree Resume Builder