Hornblower Groupis a global leader in experienceand transportation.Spanning a 100-year history Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences Hornblower Groups premier experience division offers dining and sightseeing cruises and walking and food tours through the City Cruises Walks and Devour brands. City Ferry part of Hornblower Groups Ferry and Transportation Division is the largest private operator of high-speed passenger and vehicle ferries in the United States carrying more than 10 million passengers annually and operating services including NYC Ferry Puerto Rico Ferry and other regional ferry systems.Hornblower Groups subsidiaries include Hornblower Marine which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport Connecticut and Seaward Services Inc. a full-service shipping waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels.Additionally Anchor Operating System LLC a Hornblower Group subsidiary and independent entityprovides reservationticketingand website integration services for clients in the transportationtourismand entertainment industries. Today Hornblower Groups global portfolio covers over 10 countries over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando Florida Hornblower Groupsadditionalcorporate officesresidein San Francisco California Boston Massachusetts Chicago Illinois London United Kingdom New York New York Dublin Ireland and across Ontario Canada. For more information visithornblowercorp.com.
Position Summary
The successful Captain will greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety quality service and guest satisfaction while maintaining a high level of profitability.
Duties and Responsibilities
Cruise Execution
· Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation adherence to cruise scripts supervision of crew proper piloting of vessel adherence to all Coast Guard rules and regulations and guest satisfaction
· Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
· Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise special needs boarding procedures etc.
· Ensure that staff and guests adhere to all safety standards and procedures
· Participate in the execution of the Safety Program including emergency drills
· Participate in the proper maintenance of all ships systems and boarding facilities including but not limited to gangways diesel hydraulic pneumatic electrical water potable raw black and gray fire suppression communications and navigation
· Ensure adherence to Coast Guard rules and regulations and other federal and local rules and regulations
· Ensure strict compliance to Emergency Response Plan
· Execute other projects as assigned by management
Operations Team Management
· Recruit non-exempt operations staff crew when necessary to fill vacant positions
· Deliver training to new crew
· Schedule crew according to staffing matrix
· Adhere to Companys performance management guidelines for all discipline and termination situations
· Recommend to Marine Management the promotion of crew to full-time annual positions
· Develop positive working relationships with city department heads and peers
· Develop strong teamwork within the staff
Guest Service
· Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention
· Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies
Administration
· Complete all shift records checklist logbook payroll and documentation of safety training
· Ensure that incident reports are completed accurately and promptly
· Participate in administration of payroll system including scheduling checking transmitting and processing
· Execute collateral duties as assigned by Marine Management uniforms crew training safety training recruiting scheduling crew and routine vessel maintenance
· Schedule crew work periods to achieve maximum payroll efficiency
· Attend all scheduled meetings
· Assist in accounting assistance including invoice processing
Other
· Additional job duties as assigned
Requirements & Qualifications
· High school diploma or equivalent required
· Must currently possess 100-ton license with a satisfactory record
· Minimum of five 5 years of marine experience-preferably to include two 2 years as a captain with an outstanding record
· Detailed working knowledge of all ships systems and their proper maintenance gangways diesel hydraulic pneumatic electrical water potable raw black and gray fire suppression communications and navigation
· Must be able to operate vessel in accordance with all Coast Guard rules and procedures
· Vessel handling and navigation knowledge required
· Able to communicate effectively in oral and written form
· Able to effectively deal with internal and external guests some of whom will require high levels of patience tact and diplomacy
· Ability to establish and maintain effective working relationships
· Ability to analyze and solve problems
· Demonstrated ability to manage multiple prioritiestasks
· Proficient knowledge of Microsoft Office applications especially Word & Excel
The RESPECT Service System embodies our mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO Disabled Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination andor harassment of any type including but not limited to discrimination and or harassment based upon race religion religious creed color national origin ancestry citizenship sex sexual orientation gender gender identity gender expression age pregnancy or relation medical conditions childbirth breastfeeding parental status veteran andor military status disability physical or mental medical condition genetic information or characteristics political affiliation domestic violence survivor status marital status or other characteristics prohibited by federal state or local law. Additionally as a federal state and local contractor Hornblower complies with government regulations including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.