Card Product & Delivery Officer

Come join a bank you can be proud to represent.

The hiring range for this opportunity is $138,000 to $180,000 annual salary along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

This is a hybrid position requiring three days per week onsite at our Roseville Corporate Office.

Position Summary

The Product & Delivery Officer serves as a key individual contributor within the Commercial Card organization, driving product execution, operational readiness, and delivery strategy. This role partners across Product, Operations, Support, Sales, Technology, and vendor organizations to advance strategic initiatives, enhance client experiences, and support organizational growth. The position plays a critical role in developing scalable operating models, establishing delivery frameworks for new solutions, and driving continuous improvement across the Commercial Card business.

Essential Duties and Responsibilities

• Drive execution of Commercial Card product strategies, initiatives, and roadmap priorities.
• Lead coordination of product enhancements, issue resolution, testing, and change management activities.
• Develop documentation, communications, and operational readiness plans supporting new capabilities.
• Develop scalable onboarding, implementation, and support processes, standards, and best practices.
• Lead development of the Commercial Card client delivery framework for emerging solutions and platforms.
• Partner with leadership to establish future-state delivery models and continuous improvement initiatives.
• Drive development of the future Operations & Support function through process design, documentation, and service standards.
• Partner with Risk, Compliance, and key stakeholders to support operational readiness and sustainable growth.

Regulatory Compliance

Tri Counties Bank is committed to complying with all federal, state, and banking laws and regulations, including consumer protection requirements, and maintaining a strong culture of regulatory compliance. Every employee is responsible for maintaining awareness and understanding of applicable laws, regulations, internal policies, and procedures, and for complying fully with those requirements. Managers and supervisors are responsible for creating an environment that promotes accountability for compliance.

Education

• Required: Bachelors Degree
• Field of Study: Relevant field or equivalent work experience

Experience, Skills, and Knowledge

• More than 8 years of experience in Product Management, Product Operations, Commercial Card, Payments, Treasury Management, or a related financial services environment.
• Advanced knowledge of product management, product operations, and delivery lifecycle management within Commercial Card, Payments, Treasury Management, or related financial services environments.
• Demonstrated ability to lead cross-functional initiatives involving Operations, Technology, Sales, Support, Risk, Compliance, and external vendor partners.

Strong knowledge of process improvement, operational readiness, change management, testing coordination, and implementation best practices.

• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and project management tools used for planning, reporting, documentation, and stakeholder communication.
• Demonstrated ability to analyze business processes, identify operational efficiencies, develop scalable workflows, and implement sustainable solutions that improve client and employee experiences.
• Strong verbal and written communication skills with the ability to develop documentation, facilitate stakeholder discussions, present recommendations, and influence outcomes across multiple organizational levels.

Disclaimer: The information contained in this job description is intended to describe the general nature and level of work performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to the position.

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As Californias Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.

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