Card Service Representative I

Keep Cards Working. Protect Members. Solve Problems That Matter.

$18.00–$22.00/hour | Full-Time | In-Office Training + Potential Hybrid Flexibility

At Chief Financial Credit Union, our Card Services team helps keep one of the most important parts of our members’ financial lives running smoothly.

A member’s card may stop working when they need it most. A transaction may not look right. A card may be lost or compromised. Or a teammate may need help figuring out how to resolve a card-related issue.

That’s where you come in.

As a Card Service Representative I, you’ll help members and employees navigate card questions, resolve everyday servicing needs, process fraud claims, and make sure card accounts are handled accurately and securely.

This is a great opportunity for someone who enjoys solving problems, digging into details, and helping people — while also understanding that protecting our members and the Credit Union is just as important as providing great service.

You’ll become a go-to resource for card servicing and build valuable knowledge in payments, fraud prevention, card operations, and financial services along the way.

In-Office Training + Potential Hybrid Opportunity

This position is classified as an in-office role. We believe being together during training is important to learning our systems, understanding our culture, and building strong connections with your team. Once fully trained and consistently meeting performance expectations, employees may have the opportunity to work remotely 1–2 days per week, based on department and business needs. Remote work is not guaranteed and may vary over time.

More Than a Paycheck

We know your benefits matter, too. Chief Financial Credit Union offers a competitive benefits package designed to support you and your family, including:

• Medical insurance — Blue Cross Blue Shield PPO and BCN HMO options with a $500 deductible

• Employer contribution toward medical, dental, and vision premiums

• Insurance waiver rebate for eligible employees who do not need medical coverage through Chief

• 401(k) employer contribution

• $50,000 in employer-paid life insurance

• Employer-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage

• Paid holidays

• Generous vacation and PTO

• Tuition reimbursement program after one year of employment (qualifying terms apply)

What You'll Do

Card Services is part member service, part problem-solving, and part protecting the Credit Union. In this role, you will:

• Help members and employees with card-related questions and provide clear, accurate information and direction.

• Process everyday card servicing requests, including card orders, reissues, reprints, and proactive card maintenance.

• Help members when something doesn't look right by processing, filing, investigating, and monitoring card-related fraud claims.

• Troubleshoot routine card issues and work toward resolving questions on the first contact whenever possible.

• Balance great member service with fraud prevention, account security, and responsible risk management.

• Maintain accurate card portfolio information, reports, and data used for operational and compliance purposes.

• Respond promptly and professionally to member, employee, vendor, email, and system-based communications.

• Work closely with branches, the Contact Center, Accounting, Lending, and other teams to resolve card-related issues.

• Partner with external vendors when needed to help solve problems and keep card operations moving.

• Follow established procedures and use good judgment to recognize when a complex, high-risk, or unusual situation needs to be escalated.

• Look for recurring issues and opportunities to make Card Services processes and the member experience better.

• Continue building your knowledge of financial services, card and payment programs, fraud prevention, and emerging technology.

What Makes Someone Successful Here?

You understand that when someone has a problem with their card, it rarely feels like a small problem to them.

Maybe they're standing at a checkout and their card isn't working. Maybe they see a transaction they don't recognize. Maybe they're worried their account has been compromised.

You know how to stay calm, ask the right questions, pay attention to the details, and help move the situation toward a solution.

You also understand that Card Services isn't only about fixing problems. Accuracy and judgment matter. You'll be working with sensitive financial information, fraud claims, account maintenance, and processes designed to protect both our members and the Credit Union.

You'll be a great fit if you:

• Have a year of similar or related experience, ideally in a credit union, bank, financial institution, card services, payments, fraud, or another complex service environment.

• Enjoy investigating problems and figuring out what happened — not just passing the issue along.

• Communicate clearly and professionally with members, coworkers, and outside partners.

• Have strong attention to detail and understand why accuracy matters when working with financial information.

• Can balance helping the member with following procedures, protecting accounts, and managing risk.

• Are comfortable handling confidential or sensitive situations with discretion, diplomacy, and tact.

• Can navigate computer systems and Microsoft applications confidently while managing multiple tasks and priorities.

• Know when you can resolve something independently and when a situation needs to be escalated.

• Take ownership of your work and follow through on requests, claims, reports, and communications.

• Enjoy working with other departments and being someone teammates can rely on for help.

• Are interested in learning more about cards, payments, fraud prevention, financial services, and emerging technology.

• Are comfortable working toward individual and department service, quality, accuracy, productivity, and performance expectations.

• Have a high school diploma or GED.

Your Schedule

This is a full-time position.

Day-to-day scheduling may require flexibility based on department staffing and operational needs.

Pay

$18.00–$22.00 per hour

Pay within the range will be based on relevant experience, skills, and qualifications.

Why This Role Matters

Think about how often you use your debit or credit card without giving it a second thought.

That's exactly how it should feel.

Behind that simple experience is a team making sure cards are issued correctly, account information stays accurate, questions get answered, fraud concerns are investigated, and problems get resolved.

As a Card Service Representative I, you'll be part of that team.

When a member is worried about a suspicious transaction, you'll help them understand what happens next. When a card needs to be replaced, you'll help get it taken care of. When another Chief employee needs help solving a card issue for a member, you'll be a resource they can count on.

And as you grow in the role, you'll develop specialized knowledge in card operations, payments, fraud prevention, risk, and financial services — experience that can open the door to continued growth within Card Services and the Credit Union.

If you're someone who believes great service means paying attention, solving problems, protecting members, and following through, we'd love to meet you.

Ready to help keep our members moving? Apply today.