Card Services Processor

Position Purpose

The Card Services Processor supports the operational execution and day-to-day servicing of REV’s Debit and Credit card programs. This position is responsible for ensuring accuracy, timeliness, and availability of member card services, while also supporting internal teams through research, reconciliation, and troubleshooting. The role requires strong attention to detail, follow-through, and effective communication.  This role is accountable to complete all assigned compliance and information security training and comply with the credit union’s policies and procedures related to the Bank Secrecy Act and Office of Foreign Assets Control (OFAC).

Duties & Responsibilities

Assumes responsibility for the efficient and accurate processing of card services operations:

• Executes day-to-day tasks related to Debit and Credit card issuance, renewal, blocking, and general maintenance.
• Monitors and addresses card-related service issues including card declines, fraud alerts, and transactional errors.
• Researches and resolves card posting discrepancies, initiating correcting entries as needed.
• Reviews and processes real-time balance transfers via the eZBusiness platform.
• Supports cash order and ATM balancing processes, including processing ATM imaged check files and reconciling to general ledger accounts.
• Prepares and submits GL vouchers to Finance for appropriate fund movements.

Assumes responsibility for internal support and communication:

• Responds to inquiries from Retail, Contact Center, and other internal departments via Keystone Opportunities, Teams, phone, and email.
• Provides guidance and clarification on card-related procedures and member-impacting scenarios.
• Coordinates with vendors for ATM issues, cash delivery disruptions, and service ticket follow-ups.
• Reviews daily card maintenance reports and communicates required actions to internal teams.

Assumes responsibility for fraud monitoring and dispute readiness:

• Monitors Falcon alerts and identifies potential first-party fraud activity.
• Conducts preliminary review of cardholder disputes to ensure completeness prior to investigation.
• Maintains awareness of fraud trends and escalates unusual patterns appropriately.

Assumes responsibility for operational accuracy and compliance:

• Balances card network transactions and investigates GL outages, ensuring resolution and reporting accuracy.
• Conducts research and remediation efforts for suspense or clearing account exceptions.
• Adheres to all departmental and regulatory policies, ensuring audit readiness and record accuracy.

Assumes responsibility for related duties as required or assigned:

• Participates in department projects and procedural updates.
• Identifies process improvements and contributes to ongoing departmental effectiveness.
• Provides backup support within the department as needed.

Skills & Qualifications

Education/Certification & Experience:

• High school diploma, GED, or equivalent experience required.
• One (1) to three (3) years of experience in card operations, financial services, or a similar back-office support function

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Skills/Abilities:

• Strong attention to detail and accuracy in data entry, reconciliation, and documentation.
• Proven ability to troubleshoot, research, and resolve issues independently.
• Professional communication skills with the ability to collaborate effectively across teams and with vendors.
• Ability to maintain confidentiality and exercise sound judgment in sensitive matters.
• Familiarity with financial systems, card platforms, and electronic communication tools (e.g. Team, eZBusiness, Keystone, etc.).