Card Services Student Assistant

About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

This position reports to the Card services Application Analyst I. The card Services Student Assistant is responsible for supporting the ITS department with all designated administrative and technology functions. Additionally, this position serves as the junior level technical support within Information Technology Services and for the Albany State University campus.

Sponsorship is not available for this position.

Responsibilities

• Serves as the first point of contact for students, faculty, staff and guests in person and by telephone
• Assist with answering, routing, and screening calls
• Assist with ID card production, including taking of pictures
• Troubleshoot invalid transactions from cards
• Troubleshoot inactive accounts in Transact
• Assist in resolving meal plan/Dining Dollars issues
• Work diligently in assisting students trying to pay for replacement cards
• Encode ID cards with a Salto encoder
• Check and test Salto access plan of a cardholder
• Assist in resolving student/staff/faculty inability to use Dining Dollars
• Set up and troubleshoot Datacard SD460 card printer
• Use Bb MF4100 card reader to troubleshoot nonworking card
• Set up and also test cloud POS connectivity on a Cash Register
• Troubleshoot network issues on a Card printer, MF4100, and a Cash Register
• Use Datacard Instant ID and Salto Spare Software
• Direct unresolved issues to the proper next level of support.
• Must have the ability to think critically with the capability to identify problems, using flexibility and adaptability while showing initiative and resourcefulness to deal with change.
• Miscellaneous duties and responsibilities appropriate to position.

Required Qualifications

• Current ASU Student
• Good customer service orientation skills in general office administration and office organization.
• GPA 2.5 or higher

Preferred Qualifications

• Sophomore Business/Computer Science Major
• GPA 3.0 or higher
• Potential to work the following semester

Required Documents to Attach

• Cover letter.
• Resume.
• Unofficial transcripts.
• A list of at least 3 professional references with their contact information.

Knowledge, Skills, & Abilities

• Experience with Microsoft Office Suite; as well as familiarity with office practices.
• Ability to multitask in a fast-paced academic environment is essential
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Strong customer-service orientation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment.

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at sscsupport@ssc.usg.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence

We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect

We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community

We strive to build community and value a good mindset.

Teamwork

We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning

We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

• a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
• a motor vehicle report for positions that require driving an Albany State University vehicle
• a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.