Cardiology Veterinary Receptionist (Care Coordinator) - Southwest Florida Veterinary Specialists

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

• At Southwest Florida Veterinary Specialists, the Cardiology Care Coordinator is an important part of creating a seamless experience from the initial referral through the patient's cardiology care. You'll work closely with veterinary professionals and pet families while helping ensure that our cardiology service operates efficiently and compassionately.
• If you are organized, personable, detail-oriented, and passionate about veterinary medicine, we would love to hear from you.

Key Responsibilities

• Serve as a primary point of contact for referral hospitals and referring veterinarians regarding cardiology appointments, referrals, records, and scheduling.
• Coordinate and manage the cardiology appointment schedule, ensuring efficient use of the cardiologist's time and appropriate appointment flow.
• Communicate with referring hospitals regarding appointment availability, patient information, medical records, and referral requirements.
• Answer incoming calls, emails, and client inquiries related to cardiology services.
• Provide clear, compassionate communication to cardiology clients and pet owners, answering questions about appointments, preparation, expectations, and next steps.
• Help clients understand the cardiology process while recognizing when questions or concerns should be directed to the cardiologist or medical team.
• Coordinate appointment changes, cancellations, rescheduling, and follow-up visits.
• Ensure necessary medical records, imaging, laboratory results, and referral information are available prior to appointments.
• Maintain accurate and timely documentation within the hospital's practice management system.
• Communicate effectively with cardiology technicians, doctors, client service representatives, and other hospital departments.
• Help identify scheduling conflicts and proactively resolve issues to maintain an efficient cardiology workflow.
• Provide a welcoming, professional, and compassionate experience for clients and referring veterinary teams.

What We're Looking For

• Applicants must be 18 years of age or older to be considered for this position.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable speaking professionally with veterinary referral hospitals and veterinary teams.
• Ability to manage a busy, frequently changing schedule with attention to detail.
• Compassionate and confident communication with pet owners who may be dealing with stressful or emotional situations.
• Comfortable communicating by phone, email, and in person.
• A strong interest in providing exceptional patient and client care.

Preferred Skills (Nice to Have)

• Previous experience in veterinary medicine, specialty/ER veterinary medicine, cardiology, or medical scheduling is strongly preferred.
• Veterinary technician, veterinary assistant, veterinary receptionist, or specialty hospital experience is a plus.

Schedule: Full-Time, Tuesday through Friday (day shift)

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources