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Care Advocate Supervisor

Universal Health Services

Mcallen, TX

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JOB DETAILS
SKILLS
Brokerage, Budgeting, Call Center Management, Coaching, Communication Skills, Compensation and Benefits, Computer Systems, Corrective Action, Cost Control, Customer Support/Service, Data Analysis, Diversity, English Language, Establish Priorities, Federal Laws and Regulations, Health Insurance, Health Maintenance Organization (HMO), Health Plan, Health Plan Membership, Healthcare, Healthcare Management, Hospital, Insurance, Law Enforcement, Medicare, Microsoft Office, Microsoft Outlook, Organizational Skills, Performance Reviews, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Planning, Quality Management, Service Delivery, State Laws and Regulations, Statistics, Stock Purchase Plans, Student Loans, Trend Analysis, Writing Skills, Yahoo!
LOCATION
Mcallen, TX
POSTED
2 days ago
Responsibilities

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthenintegrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health servesmembers, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at:

Job Summary:

The Care Advocate Supervisor is responsible for first level of response and provide resolution to escalated issues to ensure high level customer service. This will be dedicated to the delivery of benefits and services provided to Health Plan members, Potential New Members, employer groups, brokers, insurance carriers, providers, and their office staff.

As we expand our footprint in Nevada, Florida and Texas, we're looking for an organized, self-starter individual who understands how to navigate a shifting software stack, complex subject matter and a team working on-premises and remotely. Compassion and passion to help others is needed for this position.

Supervisors are responsible to manage and be accountable for a group of Care Advocates by setting priorities for the team to ensure tasks are completed and the team is performing accordingly by providing coaching, feedback, and annual performance reviews as well as formal corrective action.

Benefit Highlights:
  • Loan Forgiveness Program
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • SoFi Student Loan Refinancing Program
  • Career development opportunities within UHS and its 300+ Subsidiaries! • More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Qualifications and Requirements:
  • At least two years of healthcare management experience including increasing levels of responsibility preferred.
  • At least two years' experience working with health plans insurance products or employer healthcare benefits programs preferred.
  • At least two years of experience in customer service with proven ability to de-escalate situations and provide resolution to customer issues preferred.
  • Associate's degree or equivalent experience.
  • Knowledge of State and Federal regulations as they pertain to the health insurance industry.
  • Previous call center management experience preferred.
  • Previous experience reviewing and analyzing statistical data to identify trends as well as potential problems/opportunities for improved service quality.
  • Excellent verbal and written communication skills as well as public speaking and training abilities and experience.
  • Ability to effectively communicate in English, both verbally and in writing.
  • Knowledge of various computer systems including all Microsoft Office systems, Outlook, and budgetary, time and attendance type software systems.
  • Strong processes improvement skills necessary to get things done
  • Knows how to organize people and activities
  • Understands how to separate and combine tasks into efficient work flow
  • Knows what to measure and how to measure it
  • Can see opportunities for synergy and integration where others can't
  • Can simplify complex processes
  • Gets more out of few resources

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

About the Company

U

Universal Health Services

Founded in 1979 by our Chairman and CEO Alan B. Miller, Universal Health Services, Inc. (NYSE: UHS) is one of the largest and most respected hospital management companies in the nation. A pioneer and leader in our industry, UHS attributes our longevity and success to our unwavering commitment to putting patients first in all the communities we are proud to call home.

UHS and our affiliates provide high quality, compassionate care across 320+ acute care hospitals, behavioral health and residential treatment facilities and outpatient care centers across the U.S., Puerto Rico and then United Kingdom. UHS strives to be the provider and employer of choice in every community we call home and we are committed to continually enhancing our programs and service offerings. To this end, UHS invests hundreds of millions annually (and well over $1 billion in the past three years) in facility and technology upgrades to drive innovation, improve safety and optimize the patient experience. We are also proud to provide millions in uncompensated and charity care annually.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1979
WEBSITE
https://www.uhsinc.com/

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