Care Coach

Our client, a Research, Care and Health Financing company, is looking for a Care Coach for their Remote location.
 
Responsibilities:

• Develop a relationship with members and establish trust as a source to help ease friction in managing their health.
• Assist members in creating a healthy vision and goals for their overall health & wellbeing.
• Develop goals and care plans in collaboration with members, interprofessional team and health care providers.
• Improve member’s health literacy by providing education and support as defined by client clinical pathways.
• Appropriately adapt digital coaching and education methods to accommodate the unique physical, psychosocial, cultural, age - specific needs of each client served.
• Reinforce SMART goals and utilize behavioral techniques in development of plans with members.
• Provide an empathetic environment.
• Identify and help to eliminate barriers to following the care plan i.e., costs, economic constraints.
• Demonstrate an ability to deliver effective digital and telephonic coaching in a manner that promotes behavior change.
• Work in close collaboration with physicians, certified diabetes educators and other healthcare professionals in understanding of significant social and environmental factors underlying members’ health.
• Collaborate continuously with an interprofessional team in care delivery, with a focus on  improving measures and outcomes.
• Manage risk by initiating escalation to specialists based on client clinical criteria.
• This includes, but is not limited to cases requiring deeper clinical assessment or education, medication review and optimization, or any other timely clinical care.
• Implement creative approaches for outreach and care services for members who are hard to engage or are lost to follow up.
• Demonstrate an understanding of member needs and deploy essential virtual and community resources as needed to maintain engagement and optimize care
• Demonstrate established customer service behaviors and standards.

• Bachelor's degree in health education, nutrition, exercise physiology, social work, psychology, human services, counseling, education, or related field
• Ability to write reports and correspondence
• Moderate level of sophistication using web apps, able to use information dense productivity tools
• Passion for helping others with empathy, listening and perception skills
• Excellent organizational, interpersonal, and communication skills
• Certified or willing to obtain certification in a nationally recognized coaching program
• Strong analytical and problem solving skills
• Strong relationship-building and problem-solving skills
• Experience with the use of behavioral techniques such as goal-setting, problem-solving and/or motivational interviewing
• Experience in direct education and/or coaching with individuals for disease prevention, health promotion and behavior change
• Certified in a nationally recognized coaching program
• Knowledge of disease prevention and basic understanding of exercise principles, nutrition and weight management
• Direct experience with people living with diabetes, prediabetes, hypertension, cardiac disease or depression.
• 1 - 20 years

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities