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Care Coach

Lancesoft

Boston, MA(remote)

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JOB DETAILS
SALARY
$45
SKILLS
Analysis Skills, Clinical Assessment, Clinical Medicine, Clinical Training, Coaching, Communication Skills, Customer Support/Service, Customer/Consumer Behavior, Detail Oriented, Develop Methodologies, Diabetes, Educational Methods, Health Education, Health Plan, Health Plan Membership, Healthcare, Healthcare Providers, Internet Application, Interpersonal Skills, Literacy, Medications, Needs Assessment, Nutrition, Online Communities, Organizational Skills, Physiology, Problem Solving Skills, Psychology, Reporting Skills, Risk Analysis, Risk Management, Set Goals, Social Work, Time Management, Training/Teaching, Writing Skills
LOCATION
Boston, MA
POSTED
2 days ago

Title: Care Coach
Duration: 6 months
Location: Nationwide full remote - working hours between 8am and 6pm EST. *Candidates should be willing to work EST hours if they are not located in the EST time zone!**

Overview:
As a Care Coach, you’ll be the front line for ***'s patients. You’ll work as part of an interprofessional team to help people with diabetes, hypertension and other health conditions manage their health. Care Coaches collaborate with people with conditions, health care providers, and other resources to ensure members follow their care plans and proven evidence-based protocols. Care Coaches help members set goals, adopt self-management skills, as well as identify and overcome risks and barriers, ultimately supporting behavior change and leading to positive health outcomes.

This is a unique position that requires a problem-solving nature, empathy for members, attention to detail, and an organized mind.

This position is full-time. Member and healthcare provider interaction is predominantly over computer and phone. This position is fully remote, with the working hours between 8am and 6pm EST.

Duties/Responsibilities:

  • Develop a relationship with members and establish trust as a source to help ease friction in managing their health.
  • Assist members in creating a healthy vision and goals for their overall health & wellbeing.
  • Develop goals and care plans in collaboration with members, interprofessional team and health care providers.
  • Improve member’s health literacy by providing education and support as defined by ***'s clinical pathways.
  • Appropriately adapt digital coaching and education methods to accommodate the unique physical, psychosocial, cultural, age - specific needs of each client served.
  • Reinforce SMART goals and utilize behavioral techniques in development of plans with members.
  • Provide an empathetic environment.
  • Identify and help to eliminate barriers to following the care plan i.E., costs, economic constraints.
  • Demonstrate an ability to deliver effective digital and telephonic coaching in a manner that promotes behavior change.
  • Work in close collaboration with physicians, certified diabetes educators and other healthcare professionals in understanding of significant social and environmental factors underlying members’health.
  • Collaborate continuously with an interprofessional team in care delivery, with a focus on improving measures and outcomes.
  • Manage risk by initiating escalation to specialists based on ***'s clinical criteria.
  • This includes, but is not limited to cases requiring deeper clinical assessment or education, medication review and optimization, or any other timely clinical care.
  • Implement creative approaches for outreach and care services for members who are hard to engage or are lost to follow up.
  • Demonstrate an understanding of member needs and deploy essential virtual and community resources as needed to maintain engagement and optimize care
  • Demonstrate established customer service behaviors and standards.
  • Participate in weekly meetings and monthly in - service trainings


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Education and Experience:

Required:

  • Bachelor's degree in health education, nutrition, exercise physiology, social work, psychology, human services, counseling, education, or related field

  • Ability to write reports and correspondence

  • Moderate level of sophistication using web apps, able to use information dense productivity tools

  • Passion for helping others with empathy, listening and perception skills

  • Excellent organizational, interpersonal, and communication skills

  • Certified or willing to obtain certification in a nationally recognized coaching program

  • Strong analytical and problem solving skills

  • Strong relationship-building and problem-solving skills



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Preferred:

  • Experience with the use of behavioral techniques such as goal-setting, problem-solving and/or motivational interviewing



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  • Experience in direct education and/or coaching with individuals for disease prevention, health promotion and behavior change

  • Certified in a nationally recognized coaching program


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About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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