Care Connector

Care Connector

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Title: Care Connector

Location: Des Moines, IA

Duration: 1+ Months (Possible extension)

Responsibilities:

· The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions.

· The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.

· The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.

· Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.

Skills:

· High School Diploma or GED.

· Customer service experience on phone and in-person: Required 1 Years.

· Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs: Required.

· Working knowledge of Plan Benefits and Services: Highly desired.

· Proven ability to keep accurate and timely records and documentation according to established processes: Required.