Job Summary
Under the assigned supervisor, the CSSO Supervisor is responsible for overseeing, directly supervising, and coaching Care Coordinators in accordance with program guidelines.
Essential Duties and Responsibilities
- Manages the CSSO Care Coordinator team
- Manage the referral intake for the program daily
- Maintains staff-to-supervisor ratio of 8:1 (never to exceed 10 Care Coordinators)
- Provides oversight of (Care Coordination Services Wrap Around) and CCSI(Care Coordination Services Intensive)
- Provides oversight of FSP and SFSP services and staff per program guidelines
- Position only supports Pathway programs
- Manages case assignments and intakes in order to ensure an equal distribution of cases and appropriate staff-to-client ratios as outlined by the funding source
- Oversees case responsibilities and provides guidance in case planning
- Provides weekly supervision to staff with a focus on Wrap, system of care approach and trauma-informed
- Reviews all written documents created by staff, such as assessments, treatment planning, notes, and other program documentation as required
- Reviews and updates funder policies and procedures according to state requirements, training staff on their implementation
- Reviews, ensures consistency, and daily filing of case documentation
- Ensures effective management of significant events and crises by staff
- Completes required outcome reports
- Participates in required meetings and trainings with the funder
- Provides staff with training, education, ongoing supervision, support, and professional development
- Monitors program expenditures to ensure compliance with the budget
- Ensures adherence to funder contract
- Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary
- Handles client, staff, caretaker, and/or collateral complaints and grievances
- Conducts regular unit/team meetings
- Participates in collateral and community groups to promote agency programs and presence within the community in order to create community linkages and opportunities
- Participates in public speaking engagements to promote agency programs and services
- Participates in agency management meetings and work groups
- Works with the CQI team to ensure quality of services, the achievement of program outcomes and to create documentation to enhance programming and to meet funder requirements
- Provides direct service to children and families in the absence of assigned staff
- Ensures adequate client contact is maintained in accordance with program guidelines and that the minimum required contact hours are achieved each month
- Ensures that all staff are monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client
- Completes and submits performance appraisals in a timely manner
- Maintains a positive organizational culture
- Oversees interns
- Performs other duties as assigned
This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.
Qualifications
Education:
- Master's in Human Services or related field, License preferred: LCPC, LCSW, LSOE, etc.
Experience:
- Three plus years of related experience in the field
Certification/License:
Other:
- Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance
Required Skills
- Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as needed
- Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines
- Ability to function well in a team environment
- Ability to demonstrate project management, analytical, and presentation skills
- Resourceful in researching issues and developing solutions with minimal supervision
- Excellent interpersonal and effective communication skills (verbal, written, active listening)
- Demonstrated ability to build professional relationships
- Demonstrated problem-solving techniques
- Ability to exercise discretion and ensure confidentiality
We Invest in You!
Tuition assistance up to $2500 per year
Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
Agency paid life up to $50K based on salary
Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
Voluntary Legal Plans
Agency paid long-term after 1 year of employment
Career ladders, professional development, and promotion opportunities
A Different Kind of Employer
One Hope United is strong and ready to grow. Are you ready to grow with us?
- 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
- Fiscally stable, $70 Million agency-- strong since 1895
- Energetic leadership and a rich community of support
One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.
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