Care Coordinator

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a **Care Coordinator** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. 

Our Benefits: 

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

What You'll Do:

• Assesses client needs upon intake and develops the initial care plan.
• Maintains a schedule for client care and follows up with clients to ensure that quality care is received.
• Performs in-person client reassessments every 120 days and notifies Care Coordinator Supervisor of any changes in the client’s condition that may necessitate changes to the established care plan.
• Communicates client problems, concerns, changes, and complaints to appropriate staff, and prepares reports of incidents that could result in legal action.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Maintains accurate case records.
• Participates in staff meetings, agency sponsored in-services, and team meetings, as directed.
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

What You'll Bring:

• Excellent active listening skills and a strong service orientation.
• Able to supervise staff and coach them to improve functioning and overall agency services.
• Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities.
• Good interpersonal, written, and verbal communication skills.
• Ability to work as part of a team and maintain positive working relationships.

Education and Experience:

• Associate’s degree or equivalent industry experience required.
• CNA or HHA Certification preferred.
• At least one (1) year of previous experience in health care.
• Proficient with Microsoft Office Suite or related software.
• Incumbent must have the use of an automobile in good working condition, a valid driver’s license, and automobile insurance compliant with Company policies.

Physical Requirements:

• Ability to move, transport, or position up to 50 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.