Care Coordinator & Business Development Specialist
*Location:* Detroit, MI
*Pay:* Starting at $16.00 per hour
*Employment Type:* Full-Time
## About the Role
We are seeking a motivated and compassionate *Care Coordinator & Business Development Specialist* to join our growing Home Help Agency. This dual-role position combines care coordination responsibilities with business development efforts to expand services and build strong community partnerships.
This is an excellent opportunity for someone who enjoys helping people while also growing business relationships within the healthcare community.
Responsibilities
Care Coordination (Home Help Agency)
Client Intake & Referral
* Receive and review new client referrals from families, case managers, and community partners
* Contact clients within 24–48 hours of referral
* Explain Home Help services and eligibility requirements
* Gather initial client information and needs assessment
Eligibility & Assessment
* Verify Medicaid eligibility (when applicable)
* Review required documentation for Home Help services
* Conduct client needs assessment (ADLs, supervision needs, safety concerns)
* Determine level of care and service needs
Documentation & Enrollment
* Assist with completion of Home Help paperwork
* Ensure all required documents are submitted timely
* Maintain accurate client and caregiver files
* Track enrollment progress and follow up as needed
Service Implementation
* Confirm service start date
* Provide ongoing support to clients and caregivers
* Monitor service delivery and satisfaction
Ongoing Case Management
* Maintain regular communication with clients and caregivers
* Address concerns, service changes, or scheduling needs
* Conduct periodic check-ins and follow-ups
* Ensure compliance with Home Help program guidelines
Business Development
* Build relationships with hospitals, rehab centers, clinics, and community partners
* Conduct outreach to referral sources
* Attend community events and networking opportunities
* Assist in marketing initiatives and promotional activities
* Track leads and referral sources
* Support growth and expansion of services
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## Qualifications
* High school diploma or equivalent (Associate or Bachelor's preferred)
* Experience in healthcare, home care, or Home Help services preferred
* Strong communication and organizational skills
* Sales or business development experience preferred but not required
* Ability to multitask and work independently
* Reliable transportation preferred
Skills
* Strong interpersonal and relationship-building skills
* Professional verbal and written communication
* Problem-solving and critical thinking ability
* Excellent time management and organizational skills
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Basic computer and data entry skills
Schedule
* Monday – Friday
* Some community outreach may be required
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