Care Coordinator

Home Helpers
  • Lawrenceville, Georgia
    30+ days ago

    Job Description

    Replies within 24 hours
    Benefits:
    • Bonus based on performance
    • Competitive salary
    • Opportunity for advancement
    • Training & development
    We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.
    You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.
    We pride ourselves on offering a rewarding work environment with various benefits including:
    • Competitive compensation 
    • Performance incentives
    • Career growth and learning opportunities
    • Final pay based on experience
    Responsibilities:
    • Perform Client intakes and home consultations
    • Answer inquiry calls from clients or employees
    • Be the primary contact with potential clients and caregivers
    • Track and manage the life cycle of all new client leads
    • Maintain weekly KPIs and reports to the Administrator
    • Document all inquiry sales call in Wellsky CRM
    • Introduce caregiver to clients on 1st day of shift/schedule
    • Be part of the interview, hiring, and training process for all new staff
    • Manage client and employee files ensuring content complies with state and federal regulations
    • Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
    • Fill in and cover clients shifts as needed during a call out
    • Must have prior experience as a CNA/HHA/PCA
    • Participate and attend Community Outreach & Community Liaisons
    • Attend Networking/Marketing/Recruitment events
    • Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner. 
    • Maintains complete list of employee/caregivers call out, time off/ vacation requests.
    • Must be coachable and possess ability to accept constructive criticisms
    • Other duties as assigned 
    Qualifications:
    • Good communication, computer, and organizational skills 
    • Possess a positive attitude, good people skills, and a professional appearance
    • Customer service experience
    • Ability to work independently with minimal supervision
    • Good work ethics & ability to Multitask
    • Must have prior knowledge of Home Care Operations
     
     
    Compensation: $21.00 - $22.00 per hour

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.

    Numbers & Facts

    LocationLawrenceville, Georgia
    Websitehttps://www.homehelpershomecare.com/
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    Skills

    • Activities of Daily Living (ADLs)unmatched
    • Communication Skillsunmatched
    • Cook Dishesunmatched
    • Customer Relationship Management (CRM)unmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • Federal Laws and Regulationsunmatched
    • Home Careunmatched
    • Housekeeping/Cleaningunmatched
    • Marketingunmatched
    • Multitaskingunmatched
    • Office Managementunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • Organizational Skillsunmatched
    • People Managementunmatched
    • Performance Metricsunmatched
    • Product Lifecycleunmatched
    • Resolve Customer Issuesunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • State Laws and Regulationsunmatched
    • Systems Administration/Managementunmatched
    • Telehealthunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Trademarksunmatched
    • Training/Teachingunmatched

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