Care Coordinator

Job Title: Care Coordinator
Pay: $20.00/hour | Weekly Pay
Location: 100% Remote 
Schedule: Monday–Friday | Must be available to work any assigned 8-hour shift between 7:00 AM–7:00 PM CST
Training: Mandatory Virtual Training | 8:00 AM–5:00 PM CST | On-Camera Attendance Required (4–6 Weeks)
Start Date: 08/10/2026

Opportunity Overview

Join a leading healthcare organization supporting patients throughout their specialty medication journey. As a Care Coordinator, you will serve as a key point of contact for patients, healthcare providers, and referral sources by assisting with patient enrollment, referrals, account management, and ongoing support. This role requires exceptional customer service, attention to detail, and the ability to multitask while documenting patient information in real time. You'll play an important role in helping patients gain access to specialty therapies while delivering compassionate, patient-centered service.

Responsibilities

• Handle inbound and outbound phone calls while providing exceptional customer service to patients and healthcare providers.
• Create and accurately process patient referrals, applications, and enrollment documentation within the company's CRM platform.
• Manage patient accounts from initial referral through final approval or denial.
• Answer patient questions regarding referral status, program enrollment, and next steps throughout the patient journey.
• Document clear, accurate, and detailed account notes while actively speaking with callers.
• Conduct outbound calls for patient follow-ups, confirmations, and additional information as needed.
• Collaborate with healthcare providers and referral sources to obtain required documentation and process new patient applications.
• Provide empathetic, professional support while maintaining control of patient conversations and educating callers on available resources.
• Stay current on company policies, procedures, and program updates to ensure compliance and quality standards.
• Meet daily productivity, quality, and attendance expectations while working independently in a high-volume environment.
• Escalate complex or unusual issues to supervisors or senior team members when appropriate.

Skills & Qualifications

Technical & Functional Skills

• Ability to multitask while navigating multiple software applications during live phone conversations.
• Minimum typing speed of 40 WPM with accurate data entry and documentation skills.
• Strong proficiency with Microsoft Office products.
• Experience using Microsoft Teams, Zoom, or other video conferencing platforms.
• Ability to accurately transcribe detailed notes while speaking with patients or healthcare professionals.
• Previous call center or customer service experience strongly preferred.
• Knowledge of pharmacy operations and insurance billing is a plus.

Soft Skills

• Excellent verbal and written communication skills.
• Friendly, empathetic, patient-focused communication style.
• Strong attention to detail and commitment to documentation quality.
• Self-motivated with excellent time management and organizational skills.
• Ability to work independently in a remote environment.
• Strong work ethic with a commitment to achieving productivity and quality metrics.
• Adaptable, dependable, and eager to learn and grow into senior-level opportunities.

Education & Experience

• Education: High School Diploma or GED required.
• Experience: 2–4 years of customer-facing, customer service, or call center experience preferred, or an equivalent combination of education and experience.

Remote Work Requirements

• Dedicated, quiet, private, distraction-free home workspace.
• High-speed hardwired internet connection required.
• Minimum internet speeds:
  • 15 Mbps Download
  • 5 Mbps Upload
  • 30ms Maximum Ping
• DSL, Cable, or Fiber internet only.
• WiFi, satellite, dial-up, and cellular internet connections are not acceptable.
• Must use a surge protector with network line protection for company-issued equipment.
• Company will provide all required computer equipment; employee is responsible for maintaining qualifying internet service.