The Care Coordinator at Armina plays a critical role in ensuring that all patients, especially those who are uninsured and underinsured, receive timely and effective healthcare. This role involves managing and coordinating all aspects of patient care, from initial assessment to the final stages of treatment. The specialist will act as a liaison between patients, healthcare providers, and clinic staff to facilitate optimal care and support. This position communicates consistently and effectively with various partners and community providers. Care Coordinator is a member of the home office location.
Salary: $23/hr
Benefits:
401(k) Matching
Health, Dental, Vision Insurance
Paid Time Off (10 days 1st year, 15 days 2nd & 3rd year, 20 days after 4 years
8 PAID Holidays/year
Educational Assistance
Responsibilities
Manage timelines and deadlines of each of your assigned patients including receiving patient consents, medical lien or letter of protection (LOP), and all available medical records
Effectively manage a case load of 150-300 cases
Deliver patient case management service while maintaining a strong focus on patient medical treatment to ensure patients are compliant with plan prescribed by treating doctors, contacting patients every two weeks to discuss care coordination updates, medical treatment status, and to answer questions.
Take ownership over patient files for review and communication with referring accounts.
Work consistently and proactively to address patient care issues; draft updates to referring and collaborating providers, attorneys and internal contacts regarding patient care
Acquire, review and distribute medical and billing records throughout the treatment phase.
Accurately maintain case management data in the case management system
Schedule/re-schedule each patient quickly and efficiently as required, communicating with all parties from beginning to end.
Identify issues and solve problems quickly.
Communicate with patients, medical assistants and providers on a regular basis
Communicate effectively with our internal billing and records specialists to ensure the correct and complete bills and medical records are obtained timely
Enter detailed notes in EHR and keep cases updated daily
Coordinate transportation for patients as required
Answer all inbound communication and redirect as required.
Bi-Lingual strongly preferred
Required Skills
Bachelor's Degree preferred.
Bilingual (spanish) required• Excellent time management, multi-tasking, and critical thinking abilities
2+ years experience preferred as an insurance adjuster, or case manager.
Salesforce experience a plus
Positive attitude and a passion for helping people
Professional appearance and behavior
Experience maintaining a high degree of discretion dealing with confidential information
Excellent customer service skills
Strong written and oral communication skills
Ability to work as a part of a team
Excellent organization skills
Punctual and Reliable
Proficiency in Microsoft Office and ability to learn programs quickly
Written and verbal fluency in both Spanish and English required
Numbers & Facts
Location
Lewisville, TX
Skills
Administrative Skillsunmatched
Billing Recordsunmatched
Case Managementunmatched
Claims Processingunmatched
Communication Skillsunmatched
Community Providersunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
English Languageunmatched
Healthcareunmatched
Healthcare Providersunmatched
Identify Issuesunmatched
Insuranceunmatched
Medical Assistanceunmatched
Medical Billingunmatched
Medical Liensunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Medical Treatmentunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Prescription Drugsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Salesforce.comunmatched
Spanish Languageunmatched
Team Playerunmatched
Time Managementunmatched
Vision Planunmatched
Writing Skillsunmatched
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