Job Title: Care Coordinator
Responsibilities:
Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
Responsible for reporting adverse events within the required timeframe
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups or confirmations
Demonstrate superior customer support talents
Interact with the patient referral sources to process new applicants
Steward patient accounts from initial contact through final approval/denial
Prioritize multiple, concurrent assignments and work with a sense of urgency
Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Qualifications:
High School Diploma, GED or equivalent work experience
1-3 years in related field preferred
Previous customer service experience, preferred
Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred
Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred
Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred
Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
Robust computer literacy skills including data entry and MS Office-based software programs
What is expected of you and others at this level:
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.?
This position is full-time (40 hours/week).? Employees are required to have flexibility to work any of our shift schedules during our n
Skills: ormal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST.
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.