Job Description
Job Title: Care Coordinator
Pay: $20.00/hour | Weekly Pay
Location: 100% Remote
Schedule: Monday to Friday | Must be available for any 8-hour shift between 7AM to 7PM CST (shift assigned)
Training: Mandatory Virtual Training | 8:00 AM–5:00 PM CST | On-Camera Attendance Required
Start Date: 9/8/2026
Opportunity Overview:
Join a leading healthcare organization dedicated to helping patients access life-changing specialty therapies. In this customer-facing role, you will support patients, caregivers, healthcare providers, and referral sources throughout the treatment journey. You will assist with patient enrollment, referrals, insurance-related inquiries, account management, and ongoing support while delivering a compassionate, high-quality customer experience. This is a fully remote opportunity with company-provided equipment and the chance to make a meaningful impact in patients' lives.
Responsibilities:
Skills & Qualifications
Technical & Functional Skills:
Education & Additional Requirements
Pay: $20.00/hour | Weekly Pay
Location: 100% Remote
Schedule: Monday to Friday | Must be available for any 8-hour shift between 7AM to 7PM CST (shift assigned)
Training: Mandatory Virtual Training | 8:00 AM–5:00 PM CST | On-Camera Attendance Required
Start Date: 9/8/2026
Opportunity Overview:
Join a leading healthcare organization dedicated to helping patients access life-changing specialty therapies. In this customer-facing role, you will support patients, caregivers, healthcare providers, and referral sources throughout the treatment journey. You will assist with patient enrollment, referrals, insurance-related inquiries, account management, and ongoing support while delivering a compassionate, high-quality customer experience. This is a fully remote opportunity with company-provided equipment and the chance to make a meaningful impact in patients' lives.
Responsibilities:
- Handle inbound and outbound calls while identifying patient and provider needs and striving for first-call resolution
- Create and process patient referrals, applications, and enrollment documentation accurately
- Educate patients and providers on program requirements, status updates, and next steps
- Investigate and resolve patient, caregiver, and physician inquiries in a timely manner
- Document detailed account notes and case information within proprietary systems while actively speaking with callers
- Conduct outbound calls for patient follow-ups, confirmations, and information gathering
- Manage patient accounts from initial referral through final approval or denial
- Collaborate with referral sources and healthcare providers to support patient enrollment
- Report adverse events within required timelines and according to company policies
- Maintain quality standards while providing empathetic and supportive customer experiences
- Stay informed on policy, procedural, and program updates to ensure compliance
- Prioritize multiple tasks and manage workload with urgency and attention to detail
Skills & Qualifications
Technical & Functional Skills:
- Strong computer literacy and data entry skills
- Proficiency with Microsoft Office applications
- Ability to accurately document information while multitasking during phone conversations
- Knowledge of customer service or call center operations preferred
- Understanding of Medicare, Medicaid, and Commercial insurance coverage guidelines preferred
- Knowledge of medical, supplemental, and pharmacy insurance benefits preferred
- Familiarity with Medicare Administrative Contractor (MAC) practices preferred
- Ability to independently resolve complex customer and patient issues
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Demonstrated empathy and professionalism when interacting with patients and providers
- Strong problem-solving and conflict-resolution skills
- Ability to work independently and manage multiple priorities
- Detail-oriented with strong organizational and time-management skills
- Flexible, adaptable, and patient-focused mindset
Education & Additional Requirements
- Education: High School Diploma or GED required
- Experience: 2–4 years of customer-facing or call center experience preferred
- Work Environment:
- Dedicated, quiet, distraction-free home workspace
- Must provide high-speed wired internet (minimum: 15 Mbps download / 5 Mbps upload, max 30ms ping)
- Dial-up, WiFi, satellite, and cellular connections are not acceptable
- Must use a surge protector with network line protection for company equipment
Numbers & Facts
| Location | Lewisville, TX (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $20 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1968 |
| Website | https://www.tailoredmanagement.com/ |
About Company
CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES
Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.
Skills
- Adverse Eventsunmatched
- Apple Macsunmatched
- Broadbandunmatched
- Call Center Operationsunmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Conflict Resolutionunmatched
- Corporate Policiesunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Detail Orientedunmatched
- Establish Prioritiesunmatched
- Healthcareunmatched
- Healthcare Providersunmatched
- Information Technology & Information Systemsunmatched
- Insuranceunmatched
- Maintain Complianceunmatched
- Medicaidunmatched
- Medicareunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- Network Securityunmatched
- Organizational Skillsunmatched
- Patient Care Denialsunmatched
- Patient Educationunmatched
- Patient Follow-upunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Procedural Programming Languagesunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Sales Managementunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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